Hailey Kennah
Gillette,WY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Petco Animal Supplies Stores Inc.
Gillette, WY
03.2022 - 07.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier
Hanks Roadside Bar and Grill
Wright, WY
02.2019 - 11.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Education
GED -
Gillette College
Gillette, WY05-2023
Skills
- Task Delegation
- Product and service knowledge
- Consulting
- Retail Operations
- Staff Supervision
- Workload Management
- Money Handling
- Customer Service
- Drawer balancing
- POS Systems
- Ordering and stocking
- Customer service excellence
- Issue Resolution
- Time management skills
- Staff Training
References
References available upon request.
Timeline
Assistant Manager
Petco Animal Supplies Stores Inc.
03.2022 - 07.2023
Cashier
Hanks Roadside Bar and Grill
02.2019 - 11.2020
GED -
Gillette College
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