Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Kleve

Lead Bank Teller
Tacoma,WA

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

5
5
years of professional experience
1
1

Years of banking experience

Work History

Lead Bank Teller

KeyBank
01.2022 - Current
  • Referred customers to other banking departments for specialized services.
  • Generated monthly reports on customer activity and customer feedback.
  • Trained new hires on customer service policies and procedures.
  • Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Identified potential needs through observation, questioning, and listening.

Shift Leader

Chic-Fil-A
10.2020 - 01.2022
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Observed packing operations to verify conformance to specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Devised and implemented processes and procedures to streamline operations.

Education

High School Diploma -

Bay High School
Panama City, FL
07.2018

Skills

  • Teller Transactions
  • Complex Problem-Solving
  • Business Development
  • Teller Auditing
  • Customer Education
  • Safe Deposit Box Oversight

Timeline

Lead Bank Teller

KeyBank
01.2022 - Current

Shift Leader

Chic-Fil-A
10.2020 - 01.2022

High School Diploma -

Bay High School

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Hailey KleveLead Bank Teller