Hailey Knutson
Eagle Lake,MN
Summary
Dedicated professional with a strong background in customer service and insurance verification. Committed to enhancing patient access and ensuring HIPAA compliance while delivering exceptional care.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Administrative Assistant
Stages of Change Center
Mankato, MN
01.2022 - Current
- Managed scheduling and calendar coordination for executive leadership, ensuring efficient time management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collaborated with cross-functional teams to implement process improvements that enhanced overall operational efficiency.
Patient Access Representative
Southwest Health Center
Platteville, WI
10.2024 - 06.2026
- Processed patient registrations efficiently, ensuring accurate data entry into electronic health record systems.
- Coordinated insurance verification and authorizations to facilitate seamless patient access to services.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly to enhance satisfaction.
- Assisted in training new staff on procedures and system navigation to maintain operational consistency.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Assist in the ED with patient care and help keep patient families informed within HIPAA constraints
Barista and Cashier
Scheels Sporting Goods
Mankato, MN
05.2019 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining organized and visually appealing merchandise displays.
- Trained new cashiers on operational procedures and customer interaction standards.
- Self-motivated, with a strong sense of personal responsibility.
- Collaborated with team members to enhance workflow efficiency during peak hours.
Education
No Degree - Forensic Investigation
University of Wisconsin Platteville
Platteville, Wi05-2026
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Medical terminology
- Strong empathy
- Healthcare systems navigation
- Problem-solving
- Conflict resolution
- Appointment scheduling
- Computer skills
Certification
Basic Life Support Certification
Timeline
Patient Access Representative
Southwest Health Center
10.2024 - 06.2026
Administrative Assistant
Stages of Change Center
01.2022 - Current
Barista and Cashier
Scheels Sporting Goods
05.2019 - 08.2024
No Degree - Forensic Investigation
University of Wisconsin Platteville