Hailey Lam
San Francisco,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Accounting Clerk
Hetherington Plumbing & Mechanical
San Francisco, California
04.2025 - Current
- Maintained accurate financial records in accounting software and spreadsheets.
- Coordinated with the finance team to streamline accounting procedures.
- Processed invoices, payments, and statements in a timely manner.
- Resolved customer inquiries regarding bills and payments.
- Provided support to the Accounts Payable department as needed.
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
Finance Coordinator
Kai Ming Head Start
San Francisco, CA
10.2023 - 02.2025
- Provided support in reconciling discrepancies between bank statements and internal ledgers.
- Verified accuracy of vendor invoices prior to payment processing.
- Managed daily banking activities including deposits, withdrawals, transfers.
- Processed payments for vendors and employees through ACH, check, or credit card systems.
- Coordinated with vendors regarding billing issues.
- Ensured timely filing of tax returns and other required documents.
- Maintained accurate inventory records and tracked stock levels.
Administrative Assistant
New Centry Plastic Industry
San Leandro, CA
03.2020 - 09.2023
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Managed office inventory and placed new supply orders.
- Organized company events including holiday parties, team building activities .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated with vendors regarding billing issues.
- Managed daily banking activities including deposits, withdrawals, transfers.
Police Cadet
San Francisco Police Department
San Francisco, CA
06.2018 - 12.2021
- Assisted police officers with non-emergency calls and general community relations.
- Observed and reported suspicious activity.
- Gathered, compiled and organized data for departmental studies and projects.
- Helped sworn and civilian personnel with essential non-emergency tasks.
- Directed and controlled traffic during special events and peak traffic conditions.
Data Analytics Intern
Cooper Tire
San Francisco, CA
08.2019 - 11.2019
- Coordinated work plans and prioritized workflow and projects.
- Used statistical analyses to find patterns from data and identify improvement opportunities.
- Updated data management documentation to include deployment of new fields and assets.
- Assisted with development of dashboards and reports using spreadsheet and visualization software.
- Coordinated with team members and organizational partners to identify and resolve data issues.
Tax Intaker (Volunteer)
Volunteer Income Tax Assistance (VITA) Program
San Francisco, CA
02.2019 - 05.2019
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Finalized and processed paperwork with local, state and federal government authorities.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Helped clients integrate new tax software with accounting software.
Student Worker, ESL Computer Lab
City College of San Francisco
San Francisco, CA
06.2017 - 12.2018
- Developed strong oral and written communication skills in working with people of different ages.
- Assisted with different events during fall and spring semesters.
- Routed incoming mail and prepared outgoing mail according to campus procedures.
- Presented information to customers and answered complex questions.
- Planned and completed group projects, working smoothly with others.
- Traveled around campus to conduct orientations and meet with students in need of help.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
Store Manager
Relax Feet Spa
San Francisco, CA
03.2015 - 05.2017
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Coordinated social media and marketing strategies to promote brand awareness and increase sales.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Trained and mentored associates to teach daily tasks and procedures.
Education
Bachelor of Science - Business Administration, Concentration Finance
San Francisco State University
San Francisco, CA12.2020
Associate of Science - Liberal Arts Emphasis in Science & Mathematics
City College of San Francisco
San Francisco, CA05.2019
High School Diploma -
Philip And Sala Burton High School
San Francisco05.2014
Certificate - Self Directed HR Analyst Training Program
City & County of San Francisco, DHR
San FranciscoSkills
- Team-oriented
- Human Resource Management (HRM)
- Facility Management
- Employee training and development
- Data reconciliation
- Invoice processing
- Bank reconciliation
- Accounts payable management
- Event coordination
- Community Relations
- Inventory Control
- Billing
- Customer Relations
- Public Service
- Document and file management
- Employee engagement
- First Aid/CPR
- Advanced computer skills in MS Office (Outlook, Word, PowerPoint, and Excel)
- Expense tracking
- Cultural awareness
- Conflict resolution
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Vietnamese
Full Professional
Accomplishments
- Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Reporting - Maintained status reports to provide management with updated information for client projects.
- Consistently maintained high customer satisfaction ratings.
Timeline
Accounting Clerk
Hetherington Plumbing & Mechanical
04.2025 - Current
Finance Coordinator
Kai Ming Head Start
10.2023 - 02.2025
Administrative Assistant
New Centry Plastic Industry
03.2020 - 09.2023
Data Analytics Intern
Cooper Tire
08.2019 - 11.2019
Tax Intaker (Volunteer)
Volunteer Income Tax Assistance (VITA) Program
02.2019 - 05.2019
Police Cadet
San Francisco Police Department
06.2018 - 12.2021
Student Worker, ESL Computer Lab
City College of San Francisco
06.2017 - 12.2018
Store Manager
Relax Feet Spa
03.2015 - 05.2017
Bachelor of Science - Business Administration, Concentration Finance
San Francisco State University
Associate of Science - Liberal Arts Emphasis in Science & Mathematics
City College of San Francisco
High School Diploma -
Philip And Sala Burton High School
Certificate - Self Directed HR Analyst Training Program
City & County of San Francisco, DHR