Hailey Larocca
Whitewright
Summary
Dynamic and detail-oriented professional with a strong background in office administration and customer service at Blue Ridge Steel And Pipe. Expert in managing confidential information and enhancing communication processes. Proven ability to improve organizational efficiency through effective appointment scheduling and file management, ensuring smooth operations and high client satisfaction.
Organized and personable with positive, upbeat attitude and strong communication skills. Possesses solid foundation in office software and administrative tasks, including scheduling and document management. Committed to enhancing office efficiency and supporting team goals.
Overview
2
2
years of professional experience
Work History
Secretary
Blue Ridge Steel And Pipe
01.2025 - 03.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Service Cashier
Subaru
10.2022 - 12.2023
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Assisted in training new cashiers, leading to improved performance across the entire team.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Aided in maintaining a safe working environment through adherence to company safety protocols while handling large sums of money.
- Reduced wait times for customers with speedy and precise cash register operations.
- Supported fellow employees by covering shifts when needed or assisting with extra tasks during busy periods.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
Education
High School Diploma -
Princeton High School
Princeton, TX05-2021
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Keyboarding skills
- File management
- Calendar management
- Schedule management
- Complex Problem-solving
- Supply restocking
- File systems management
- Payroll processing
- Report writing
- Spreadsheet management
- Accounts receivable and payable
- Managing purchasing activities
- Appointment coordination
Timeline
Secretary
Blue Ridge Steel And Pipe
01.2025 - 03.2025
Service Cashier
Subaru
10.2022 - 12.2023
High School Diploma -
Princeton High School
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