Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Leach

Columbus,OH

Summary

Reliable and upbeat Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering acute attention to detail and strong decision-making skills to manage multiple, concurrent tasks and projects. Highly proficient in data entry and database administration with outstanding interpersonal skills.

Overview

3
3
years of professional experience

Work History

Beauty Sales Consultant

Target
09.2023 - Current
  • Provides exceptional customer service, addressing concerns promptly and professionally.
  • Participates in ongoing training programs offered by various beauty brands represented within the store, ensuring thorough knowledge of all products carried and their specific benefits.
  • Supports inventory management by maintaining accurate stock levels and assists with restocking efforts when necessary.
  • Promptly resolves customer complaints, turning potentially negative experiences into positive ones that foster continued patronage.
  • Demonstrates strong product knowledge, guiding customers towards suitable options based on their preferences.

Home Warranty Claims Specialist

IGS Energy
05.2023 - 09.2023
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Followed up with customers on unresolved issues.

Laboratory Administrative Assistant

MASI Environmental Laboratories
11.2021 - 05.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.

Education

Esthiology

Aveda Institute of Columbus
Columbus, OH
05.2024

High School Diploma -

Jonathan Alder High School
Plain City, OH
05.2021

Skills

  • Client Relationship Building
  • Goal-oriented mindset
  • Strong Communication and Interpersonal Skills
  • Team Leadership
  • Engaging with Diverse Customers

Timeline

Beauty Sales Consultant

Target
09.2023 - Current

Home Warranty Claims Specialist

IGS Energy
05.2023 - 09.2023

Laboratory Administrative Assistant

MASI Environmental Laboratories
11.2021 - 05.2023

Esthiology

Aveda Institute of Columbus

High School Diploma -

Jonathan Alder High School

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Hailey Leach