hailey leonard
Holcomb,KS
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Companion Animal Department Manager
Petco Animal Supplies Stores Inc.
Garden City, Kansas
07.2023 - Current
- Managed companion animal department operations at Petco store level.
- Supervised animal care routines and habitat cleanliness standards.
- Trained team members on Petco guest service and safety procedures.
- Monitored live animal health and escalated concerns to veterinary partners.
- Coordinated inventory checks and replenished companion animal products.
- Supported sales floor coverage and resolved guest questions about animals.
- Enforced Petco policies for sanitation, handling, and department compliance.
- Monitored inventory levels and ordered supplies as needed.
- Trained new employees on proper care and handling of animals in the department.
- Enhanced sales through companion animal adoptions and relevant product suggestions.
- Resolved customer complaints or disputes in an efficient and professional manner.
- Ensured compliance with local, state and federal regulations regarding animal health and safety standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Set up retail displays and signage across store floor.
- Stocked shelves with merchandise using planogram guidelines.
- Rotated inventory and removed damaged products from displays.
- Checked pricing tags and corrected shelf label errors.
- Organized backstock and replenished sales floor merchandise.
- Built product displays and placed appropriate signage for merchandise.
- Assisted customers with locating desired items within store locations.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Processed customer payments using cash registers and point-of-sale systems.
- Greeted customers and answered basic questions about products and services.
- Counted cash drawers before and after shifts.
Animal Caretaker
Wards garden center
Garden City, Kansas
05.2023 - 07.2023
- Supervised animal care routines and habitat cleanliness standards.
- Monitored live animal health and escalated concerns to veterinary partners.
- Supported sales floor coverage and resolved guest questions about animals.
Shift Lead
Dollar General Market
Holcomb, Kansas
08.2022 - 04.2023
- Led front-end operations at Dollar General Market during opening and closing shifts.
- Trained cashiers on register procedures, customer service, and store policies.
- Monitored cash drawers and balanced tills according to Dollar General Market standards.
- Stocked shelves, recovered aisles, and maintained sales floor presentation.
- Handled customer concerns and resolved service issues at the register.
- Coordinated freight unloading, backroom organization, and merchandise rotation.
- Enforced safety practices and cleaned store areas throughout each shift.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Set promotional signage and seasonal layouts for store merchandising plans
- Reviewed planograms and arranged merchandise to match placement instructions
Shift Lead
Arby's Restaurant
Elk City, Oklahoma
04.2022 - 07.2022
- Prepared meals following food safety and sanitation standards
- Stored ingredients and supplies using proper labeling practices
- Assisted customers with menu selections and service requests
- Monitored temperatures for hot and cold food items
- Disposed waste and maintained orderly work areas
- Supported team members during meal rushes and cleanup
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
Shift Leader
Sonic
Holcomb, Kansas
08.2021 - 02.2022
- Supervised shift operations and assigned tasks to team members
- Opened and closed location according to company procedures
- Monitored cash handling and balanced register drawers
- Enforced safety standards and maintained clean work areas
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Prepared meals following food safety and sanitation standards
- Trained team members on menu procedures, sanitation rules, and customer service.
- Addressed customer concerns and resolved service issues with professional communication.
Service Advisor
Boss Shop
Garden City, Kansas
09.2020 - 10.2021
- Wrote repair orders and documented customer concerns for technicians.
- Coordinated updates between customers, technicians, and parts staff.
- Explained estimates, recommended services, and warranty coverage details.
- Processed service payments, invoices, and customer paperwork.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Upsold additional products or services when appropriate.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Maintained accurate records of all services performed on diesel engines.
- Reviewed purchase orders, invoices, and shipment documents for accuracy.
- Participated in physical inventory counts to keep information accurate and current.
Education
Scott Community High School
Scott City, KSSkills
- Animal care compliance
- Habitat sanitation
- Live animal health
- POS systems
- Team training
- Customer service
- Cash handling
- Problem solving
- Staff supervision
- Merchandising techniques
- Reliability
- Self motivation
Timeline
Companion Animal Department Manager
Petco Animal Supplies Stores Inc.
07.2023 - Current
Animal Caretaker
Wards garden center
05.2023 - 07.2023
Shift Lead
Dollar General Market
08.2022 - 04.2023
Shift Lead
Arby's Restaurant
04.2022 - 07.2022
Shift Leader
Sonic
08.2021 - 02.2022
Service Advisor
Boss Shop
09.2020 - 10.2021
Scott Community High School