Hailey Looman
Palatine Nursing Home
Ilion
3
years of professional experience
Dependable individual with experience in customer-facing roles and office administration. Skilled in time management and critical thinking, looking to find a career to grow within a company.
Work History
Ice Cream Server
3 Months- Provided exceptional customer service by greeting and assisting customers with menu selections.
- Prepared ice cream orders efficiently in a busy environment.
- Maintained cleanliness and organization of serving area, enhancing customer experience.
- Operated point-of-sale system for accurate transactions and order tracking.
- Explained ice cream flavors, toppings, sundaes to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Office Assistant
1 Year 2 Months- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Oversaw reception duties such as welcoming visitors, signing them in properly, directing them accordingly within the office space.
- Maintained a well-organized reception area, creating a welcoming environment for patients and visitors.
- Submitting Insurance Authorizations to insurance companies.
- Posting Cash Receipts
- Billing Medicaid, Medicare, Insurance Companies, Families/Residents.
AR Biller
1 Year 2 Months- Processed billing statements accurately and efficiently for resident accounts.
- Coordinated with healthcare providers to verify insurance eligibility and coverage details.
- Handled patient inquiries regarding billing discrepancies and payment options.
- Manage collects and accounts receivables to minimize bad debt write-offs
- Assisting families in applying for Medicaid
- Assisting with the collection of legal documents as needed.
- Kept all patient information secure and confidential.
Assistant Manager
1 Year 9 Months- Assisted in managing daily operations to ensure efficient workflow and service quality.
- Trained and mentored new team members on operational procedures and customer service standards.
- Conducted regular performance evaluations to support team development and improve morale.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Maintained compliance with health and safety regulations through routine inspections and training sessions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Science - Accounting
No Degree - Accounting
High School Diploma
Skills
Patience and empathy
Customer service
Cleaning and organization
Working under pressure
Cash handling
Cash drawer balancing
Billing
Time Management
Attention to detail
Multitasking
Dependable and responsible
Critical thinking
Accounts receivable
Timeline
Ice Cream Server
Mr. Shake
04.2026 - CurrentRead More
Office Assistant
Palatine Nursing Home
05.2025 - CurrentRead More
AR Biller
Palatine Nursing Home
05.2025 - CurrentRead More
Assistant Manager
Arby's
08.2023 - 05.2025Read More
SUNY Polytechnic Institute
Bachelor of Science from Accounting
Read More
Mohawk Valley Community College
No Degree from Accounting
Read More
Central Valley Academy
High School Diploma
Read More