- Animal Care
Rachel Anderson
Scarborough,Maine
Summary
Experienced dining room server with over 3 years of dedicated service to elderly residents at Scarborough Terrace. Additional experience includes serving ice cream at Baileys Ice Cream for several months, during the peak seasons. Currently working at Aroma Joes in South Portland, as a barista. Known for promptness and a strong work ethic, consistently striving for perfection, customer satisfaction, and paying meticulous attention to detail in all aspects of work.
Overview
5
5
years of professional experience
Work History
Ice cream server
Baileys ice cream
Scarborough, Maine
01.2024
- At Baileys Ice Cream I would alternate between the register, taking peoples orders, getting their ice cream prepped, as well as doing miscellaneous things that needed to be done.
- Working at Baileys entailed that you were friendly, prompt, and very informed of the inventory, to better inform customers. You had to have a high knowledge of ice cream specifics, as its possible tourists are unaware of our local flavors.
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit, and credit purchases.
- Documented customer orders and conveyed special requests.
Lead Barista
Aroma Joes
South Portland, ME
04.2025 - Current
- Handled cash register operations, accurately processing transactions and balancing cash drawers daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prepared high-quality coffee beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Operated espresso machines and other coffee equipment efficiently while ensuring product quality.
- Collaborated with team members to improve service speed and enhance customer satisfaction.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Dietary Aid
Scarborough Terrace Assisted Living
01.2021 - 01.2025
- At Scarborough terrace I was labeled as a Dietary Aid.
- I would serve a dining room full of average 50 people
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out entire opening and closing shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained open communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Company Overview: Scarborough terrace is an assisted living community
Education
High School -
Scarborough High School
01.2024
Criminology/ Psychology
Southern Maine Community College
South Portland, ME06-2028
Skills
- Customer service
- Communication skills
- Teamwork
- Patience and empathy
- Cleaning and organization
- Dependable and responsible
- Restaurant experience
- Food service
- Time management
- Leadership
- Dining room setup
- Multitasking
Interests
Timeline
Lead Barista
Aroma Joes
04.2025 - Current
Ice cream server
Baileys ice cream
01.2024
Dietary Aid
Scarborough Terrace Assisted Living
01.2021 - 01.2025
High School -
Scarborough High School
Criminology/ Psychology
Southern Maine Community College