Nicole Nail
1638 38th Ave
Summary
Dynamic and dedicated professional with a strong background in customer service at Texas Ribs and Twin Kiss. Proven ability to enhance customer engagement and streamline operations under pressure. Skilled in cash handling and inventory management, while fostering teamwork and training new staff to ensure exceptional service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ice Cream Server
Texas Ribs and Twin Kiss
05.2022 - 08.2025
- Provided exceptional customer service while serving ice cream and desserts to patrons.
- Processed cash and credit transactions accurately, enhancing efficiency during peak service hours.
- Maintained cleanliness and organization of serving area, ensuring compliance with health and safety standards.
- Collaborated with team members to ensure smooth operation during busy shifts, optimizing workflow.
- Assisted in training new staff on menu items, equipment usage, and customer service protocols.
- Implemented improvements to inventory management processes, reducing waste and improving stock availability.
- Developed strong knowledge of menu items to effectively answer customer inquiries and make recommendations.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Counter Server
Ledo Pizza
06.2022 - 05.2023
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Provided excellent customer service by promptly addressing inquiries and orders.
- Assisted in food preparation and assembly, ensuring adherence to safety standards.
- Operated cash register efficiently, handling transactions accurately and swiftly.
- Learned menu items thoroughly to assist customers with recommendations effectively.
- Supported training new hires on service protocols and operational procedures.
- Adapted quickly to high-volume environments, managing multiple tasks simultaneously.
Education
High School Diploma -
Chopticon High School
Morganza, MD05-2024
Criminal Justice Program Certificate - Criminal Justice
Dr. James A. Forrest Career & Technology Center
Leonardtown, MD05-2023
Skills
- Customer engagement
- Teamwork
- Patience and empathy
- Customer service
- Cleaning and organization
- Professional appearance
- Working under pressure
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Scheduled conflicts,and Inventory issues, which led to promotion.
- Resolved product issue through consumer testing.
- Supervised team of 28 staff members.
Certification
- [CPR] Training - [May 2024]
Timeline
Counter Server
Ledo Pizza
06.2022 - 05.2023
Ice Cream Server
Texas Ribs and Twin Kiss
05.2022 - 08.2025
High School Diploma -
Chopticon High School
Criminal Justice Program Certificate - Criminal Justice
Dr. James A. Forrest Career & Technology Center