Hailey Lopez
New York
Summary
With a proven track record at UBMD Orthopaedics & Sports Medicine, I excel in office administration and customer service, enhancing office efficiency and patient satisfaction. My expertise in HIPAA compliance and strong problem-solving skills contributed to a 20% improvement in workflow processes, showcasing my ability to manage and protect sensitive information while fostering positive client relations.
Overview
5
5
years of professional experience
Work History
Secretary
UBMD Orthopaedics & Sports Medicine
12.2023 - 03.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Improved document management with introduction of new digital archiving system.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Conducted research for special projects, contributing valuable insights that informed strategic decisions.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
Medical Assistant
Nyc Medtech
07.2019 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Empowered patients through education on self-management techniques for chronic conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved clinical workflow with introduction of electronic health records system.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
Front Desk Receptionist
Dental Clinic
04.2021 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Leadership Public Service High School
New York, NY06-2023
Skills
- Customer service
- HIPAA compliance
- Attention to detail
- Verbal and written communication
- Patient scheduling
- Time management
- Medical terminology knowledge
- Office administration
- Telephone etiquette
- Vital sign monitoring
- Keyboarding skills
- Cash handling
- Medical terminology
- Appointment scheduling
- File management
- Problem-solving skills
- Vital signs monitoring
- Team collaboration
- Document preparation
- Direct patient care
- Administrative skills
- Calendar management
Timeline
Secretary
UBMD Orthopaedics & Sports Medicine
12.2023 - 03.2024
Front Desk Receptionist
Dental Clinic
04.2021 - 03.2022
Medical Assistant
Nyc Medtech
07.2019 - 08.2022
High School Diploma -
Leadership Public Service High School
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