Hailey Lummus
Harrison ,AR
Summary
Ready to bring high energy, early intervention knowledge, and dedication to customers, and take on a new role with The Bank of Fayetteville . Focused on planning experiences to enrich learning and promote individual growth. Always on the lookout for new ways to spark discovery, engagement, and delight. Positive, upbeat, and motivated to positively impact every customer.
Overview
6
6
years of professional experience
Work History
Client Service Specialist
Bank OZK
Harrison, AR
10.2020 - Current
- Delivered exceptional service to clients to both maintain and extend relationships for future business opportunities.
- Coached and mentored employees to enhance team performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed new and existing account openings in compliance with bank policies and procedures.
- Assisted customers in bank operations, including processing deposits, withdrawals, transfers, loan payments, wires, disputes, and other transactions accurately and efficiently.
- Participated in monthly training sessions to stay abreast of changes in banking regulations.
- Maintained accurate and current client account information across physical and digital formats.
Dental Assistant
Super Smiles Dentistry
Harrison, AR
06.2020 - 09.2020
- Performed dental prophylaxis to maintain optimal oral health for patients.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Entered patient data into dental records system using Open Dental, and observed all confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for accurate patient assessments, diagnoses and treatment.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, flossing methods, and brushing techniques.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Daycare Teacher
Room To Bloom
Harrison , AR
05.2019 - 06.2020
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Established classroom environments with clearly outlined rules and positive reinforcement techniques.
- Created and implemented developmentally appropriate curriculum addressing all learning styles.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Educated parents with center's policies, regulations, fees and curriculum.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Incorporated music and art activities to encourage creativity and expression.
Skills
- Client retention strategies
- Effective and attentive communication and listening
- Organizational skills
- Compliance management
- Adaptability
- Initiative-taking
- Socialization techniques
- Time management
References
- Tibitha Freeman (870) 715-7019
- Robin Reeves (870) 577- 7795
- Matthew Rose (870) 715- 9076
Timeline
Client Service Specialist
Bank OZK
10.2020 - Current
Dental Assistant
Super Smiles Dentistry
06.2020 - 09.2020
Daycare Teacher
Room To Bloom
05.2019 - 06.2020
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