Amber Wiggins
Houston,USA
Summary
Healthcare management and client service professional with background in overseeing facility operations and ensuring quality patient care. Skilled in regulatory compliance, team leadership, and resource allocation. Known for strong collaboration, adaptability, and results-driven approach. Adept in managing staff, optimizing processes, and enhancing patient satisfaction.
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
10
10
years of professional experience
Work History
Client Service Specialist
Southern New Hampshire University
02.2025 - 04.2025
- Provided exceptional support to students and tutors throughout tutoring process, ensuring seamless attendance from tutors or transition for substitutes.
- Developed comprehensive knowledge of university services, guiding clients to appropriate resources.
- Facilitated communication between students and tutors to resolve student session times efficiently and effectively.
- Trained new staff on best practices in client service, enhancing team performance and cohesion.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues
- Online - Remote
Call Center Web Chat Supervisor
Riverway Business Services
Houston, USA
04.2021 - 10.2024
- Oversaw daily operations to ensure compliance with company policies and standards
- Customer support specialist
- Mentored team members, fostering professional development and enhancing performance.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Houston, TX
CSR
Humana
07.2020 - 01.2021
- Prior authorizations for medication and provider verifications
- Trained and mentored staff
- Customer Support
- Analyze and utilization techniques for enrollment recommendations
- Resolved guest complaints swiftly, enhancing overall satisfaction and loyalty.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Remote
Front Desk Lead
Le Meridien Hotel
Houston, USA
07.2017 - 02.2020
- Supervised front desk operations, ensuring seamless guest check-in and checkout processes.
- Resolved guest complaints swiftly, enhancing overall satisfaction and loyalty.
- Collaborated with management to develop strategies for improving front desk performance metrics.
- Prior authorizations for group and individual reservations
- Coordinated communication between departments to streamline guest services and enhance experiences.
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
- Monitored daily performance metrics to identify areas of improvement within the front desk team's workflow, leading to enhanced operational efficiency.
- Trained and mentored junior staff on customer service best practices and hotel policies.
- Houston, TX
Front Office Supervisor
Omni Royal Orleans Hotel
New Orleans, USA
12.2016 - 07.2017
- Supervised front office operations, ensuring seamless guest check-in and checkout processes.
- Trained and mentored staff on customer service excellence and hotel policies.
- Analyze front desk metrics to identify areas for process improvement and efficiency gains.
- Resolved guest complaints swiftly, enhancing overall satisfaction and loyalty.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Implemented efficient scheduling systems to optimize team performance and coverage.
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
- New Orleans, LA
Medication Aide/CNA
Summer Vista Assisted Living
Pensacola, USA
12.2014 - 11.2016
- Administer medications accurately to residents while following established protocols and safety guidelines.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Monitor residents for side effects and report changes in health status to nursing staff promptly.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Pensacola, FL
Education
BS - Journalism and Mass Communications
North Carolina A&T SU
MS - Healthcare Administration
Southern New Hampshire University
Skills
- Customer satisfaction
- Inquiries resolution
- Complaints resolution
- Client relationship management
- Training and development
- Call center operations
- Operational efficiency
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Client retention strategies
- Email etiquette
References
- Donte Ross, 832-679-1081
- Dr. Rebecca Arsenault, 207-897-8109
Timeline
Client Service Specialist
Southern New Hampshire University
02.2025 - 04.2025
Call Center Web Chat Supervisor
Riverway Business Services
04.2021 - 10.2024
CSR
Humana
07.2020 - 01.2021
Front Desk Lead
Le Meridien Hotel
07.2017 - 02.2020
Front Office Supervisor
Omni Royal Orleans Hotel
12.2016 - 07.2017
Medication Aide/CNA
Summer Vista Assisted Living
12.2014 - 11.2016
BS - Journalism and Mass Communications
North Carolina A&T SU
MS - Healthcare Administration
Southern New Hampshire University