Hailey Machelle Hanyo
East Quogue,NY
Summary
Enthusiastic and service-oriented professional with a background in hospitality and customer service. Adept at creating welcoming experiences for guests, managing high-volume environments with ease, and maintaining professionalism under pressure. Passionate about hospitality, guest satisfaction, and providing exceptional service in all careers. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Retail Manager
Island Surf
Westhampton Beach, NY
01.2025 - Current
- Manage daily operations in a busy retail environment.
- Train, schedule, and supervise staff to ensure smooth service.
- Handle customer inquiries and complaints with professionalism.
- Maintain organized, efficient work environments under pressure.
- Controlled store inventory and reviewed cash handling and operations reports.
Server
Rooted Hospitality Group
Westhampton Beach, NY
05.2023 - Current
- Provide exceptional service in a high-volume dining setting.
- Ensure guest satisfaction through attentive communication.
- Collaborate with team members to deliver smooth dining experiences.
- Knowledgeable about food & beverage ingredients.
Executive Assistant & Marketing Coordinator
Privet Estate Sales
Quogue, NY
10.2023 - 01.2025
- Streamlined executive calendar management, optimizing scheduling for meetings and events.
- Drafted and edited correspondence, maintaining professional communication standards across all channels.
- Implemented filing system improvements, enhancing document retrieval efficiency for team members.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Answered high volume of phone calls and email inquiries.
Event Server
Coastal Concierge Services
Westhampton Beach, NY
04.2023 - 08.2023
- Provided exceptional customer service during events, ensuring guest satisfaction and addressing inquiries promptly.
- Set up and broke down event spaces efficiently, adhering to venue guidelines and safety protocols.
- Assisted in coordinating catering services, maintaining quality standards and timely food service during events.
- Collaborated with team members to create seamless event experiences, fostering a cooperative work environment.
Hostess
Rooted Hospitality Group
Westhampton Beach, NY
05.2022 - 05.2023
- Supported servers and management to deliver seamless service.
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient table turnover.
- Managed reservations using Resy, optimizing seating arrangements for peak dining hours.
- Trained new host staff on customer service protocols and reservation management systems.
Lead Server
Beth’s Cafe
Quogue, NY
05.2018 - 08.2021
- Led a team of servers to ensure top-tier customer experiences.
- Maintained composure in fast-paced, high-demand environments.
- Trained new staff on menu items, service protocols, and operational efficiency.
- Fostered positive work environment through effective communication and team collaboration.
Education
Diploma -
Westhampton Beach High School
01-2021
Some College Coursework -
James Madison University
Associates Degree - undefined
Suffolk County Community College
Skills
- Guest engagement
- Strong work ethic
- Exceptional customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Customer service focus
- Excellent communication
Timeline
Retail Manager
Island Surf
01.2025 - Current
Executive Assistant & Marketing Coordinator
Privet Estate Sales
10.2023 - 01.2025
Server
Rooted Hospitality Group
05.2023 - Current
Event Server
Coastal Concierge Services
04.2023 - 08.2023
Hostess
Rooted Hospitality Group
05.2022 - 05.2023
Lead Server
Beth’s Cafe
05.2018 - 08.2021
Associates Degree - undefined
Suffolk County Community College
Diploma -
Westhampton Beach High School
Some College Coursework -
James Madison University