Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dedra Spurgeon

Globe,AZ

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

8
8
years of professional experience

Work History

Retail Store Manager

JARS Cannabis
04.2023 - 12.2023
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Submitted orders for new inventory.

Sales Associate, Inventory Associate

Mohave Cannabis Co.
11.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Checked guests' photo identification for validity and age requirements.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Restocked supplies and arranged displays.

Server

Guayos El Rey
02.2019 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Cultivated warm relationships with regular customers.

Customer Service Representative

Walmart
06.2016 - 08.2019
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Miami High School
Miami AZ
2018

Skills

  • Problem-Solving
  • Coaching and Mentoring
  • Goal Setting
  • Merchandise Strategizing
  • Store Opening and Closing
  • Performance Monitoring
  • Stockroom Management
  • Cost Control
  • Consultative Sales
  • Complaint Resolution
  • Guest Engagement
  • Daily Specials Memorization

Languages

English
Full Professional

Timeline

Retail Store Manager

JARS Cannabis
04.2023 - 12.2023

Sales Associate, Inventory Associate

Mohave Cannabis Co.
11.2022 - 04.2023

Server

Guayos El Rey
02.2019 - 03.2023

Customer Service Representative

Walmart
06.2016 - 08.2019

Miami High School

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Dedra Spurgeon