Dedra Spurgeon
Globe,AZ
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
JARS Cannabis
2023.04 - 2023.12
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
Sales Associate, Inventory Associate
Mohave Cannabis Co.
2022.11 - 2023.04
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Restocked supplies and arranged displays.
Server
Guayos El Rey
2019.02 - 2023.03
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
Customer Service Representative
Walmart
2016.06 - 2019.08
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Miami High School
Miami AZ2018
Skills
- Problem-Solving
- Coaching and Mentoring
- Goal Setting
- Merchandise Strategizing
- Store Opening and Closing
- Performance Monitoring
- Stockroom Management
- Cost Control
- Consultative Sales
- Complaint Resolution
- Guest Engagement
- Daily Specials Memorization
Languages
English
Full Professional
Timeline
Retail Store Manager
JARS Cannabis
2023.04 - 2023.12
Sales Associate, Inventory Associate
Mohave Cannabis Co.
2022.11 - 2023.04
Server
Guayos El Rey
2019.02 - 2023.03
Customer Service Representative
Walmart
2016.06 - 2019.08
Miami High School