Will Fox
Richmond,VA
Summary
Hospitality professional with experience in fine dining, high-volume restaurants, and customer-facing retail. I enjoy creating exceptional guest experiences, working alongside a strong team, and building genuine relationships with both coworkers and customers. After a year in ecommerce operations, I’m excited to return to hospitality and the energy of working with people every day.
Overview
8
8
years of professional experience
Work History
Retail Manager
Angel City Lumber
Los Angeles, CA
03.2021 - 12.2023
- Served as primary point of contact for walk-in customers, guiding clients through product options and enhancing showroom atmosphere.
- Managed showroom by optimizing product displays, organization, and presentation to elevate customer experience.
- Coordinated with sales, fabrication, and management teams to ensure project timelines were met while responding to shifting priorities and customer demands.
- Worked hands-on in both the showroom and fabrication shop, operating woodworking equipment, maintaining an organized workspace, and earning forklift certification.
- Managed hundreds of custom woodworking projects from initial customer consultation through fabrication and final delivery, ensuring clear communication and exceptional client service throughout each stage.
Server
Otoño
Los Angeles, CA
11.2017 - 04.2020
- Delivered attentive, personalized service in a fast-paced, high-end Spanish tapas restaurant with full wine and craft cocktail service.
- Acquired in-depth knowledge of Spanish cuisine, wine, and cocktail pairings to expertly guide guests and elevate dining experience.
- Oversaw multiple tables, ensuring composure, accuracy, and outstanding hospitality during peak dinner service.
- Collaborated closely with servers, bartenders, runners, bussers, and kitchen staff to ensure seamless service and efficient table turns.
- Built rapport with guests through genuine hospitality, anticipating needs and creating memorable dining experiences that encouraged repeat business.
- Trained and mentored new team members on service standards and menu knowledge, fostering a knowledgeable and efficient team.
Server
Le Pain Quotidien
Los Angeles, CA
07.2015 - 11.2017
- Managed large sections in fast-paced European café and bakery, balancing 8–10 tables during peak brunch and lunch service to ensure attentive customer service.
- Guided guests with personalized recommendations by leveraging extensive knowledge of European pastries, specialty coffee, and health-focused menu.
- Built confidence recommending seasonal menu items, pastries, coffee, and beverages through genuine enthusiasm and thoughtful upselling.
- Maintained accuracy, composure, and efficiency during high-volume service while working closely with kitchen, barista, and support staff.
- Advanced from barista to server, showcasing reliability, adaptability, and strong product knowledge.
Education
Certificate in Software Engineering - Software Engineering
Turing School of Software And Design
Denver, CO06-2025
Bachelor of Arts And Science - Music
Tufts University
Somerville, MA05-2012
Skills
- Retail Operations
- Inventory Management
- Guest Engagement
- Customer Service
- Attention to Detail
- Team Collaboration
Timeline
Retail Manager
Angel City Lumber
03.2021 - 12.2023
Server
Otoño
11.2017 - 04.2020
Server
Le Pain Quotidien
07.2015 - 11.2017
Certificate in Software Engineering - Software Engineering
Turing School of Software And Design
Bachelor of Arts And Science - Music
Tufts University