Lisa Smith
Clayton,NC
Summary
Driven Retail Manager with more than 15 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
21
21
years of professional experience
Work History
Retail Manager
Carters
2015.06 - Current
- Responsible for daily operations of side by side multi brand store including effective scheduling of store team, recruiting top talent to ensure a promotable bench is in place; analyze business using all company tools to set realistic and obtainable sales, service and credit card goals.
- Finished top of in the district for sales plan, sales comp and CTS for 2023. Maintained #1 store in the district for the entire year.
Assistant Store Manager
Brooks Brothers
2014.09 - 2015.05
- Assisted store manager in all daily operations to include hiring, training, and developing team
- Driven for results daily by setting realistic and achievable goals for sales, service and credit card applications.
Store Manager – Janie and Jack
Gymboree Corporation
2014.06 - 2015.01
- Responsible for all aspects of sales, service, operations and human resources for Gymboree’s premier brand Janie and Jack
- Focused on clientele-ing and head to toe dressing in a boutique environment
- Highest preforming comp YTD in district
- District Loss Prevention captain.
General Manager – Crazy 8 & Janie and Jack
Gymboree Corporation
2011.07 - 2014.06
- Managed all aspects of sales, service, operations, and human resources for two brands within the Gymboree Corporation, including the district’s third largest volume store
- Hired, trained, and developed a promotable bench of talent, including promoting three Assistant Managers to Store Manager.
- Achieved the district’s top comp performance in Crazy 8 in 2013, and a positive comp performance in 2011 and 2012.
Store Manager – Crazy 8
Gymboree Corporation
2009.07 - 2011.07
- Opened and successfully ran the first Crazy 8 store in North Carolina
- Created brand recognition and developed a core customer base
- Achieved a positive plan performance in 2009 and a positive comp performance in 2010.
Assistant Store Manager – Janie and Jack
Gymboree Corporation
2006.09 - 2009.07
- Assisted the General Manager to meet sales, service, and operational expectations
- Assisted in hiring, training, and developing the team
- Provided legendary customer service while actively selling.
Sales Associate
April Cornell
2003.03 - 2006.05
- Promoted the women’s lifestyle brand, selling women’s and children’s apparel and home goods
- Assisted customers through extensive product knowledge and outstanding customer service.
Education
Associate’s Degree of General Studies - Liberal Arts And General Studies
Pike’s Peak Community College
Colorado Springs, CO12.1999
Skills
- Customer Service
- Loss Prevention
- Private Label Credit Card
- Management of store operations
- Personnel hiring, training, and development
- Inventory Control
- Store operations
- Cash Management
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Decision-Making
- Dependable and reliable
Military Service
United States Army, 06/01/82, 11/30/02, Army Master Sergeant/ E8, Logistics, Retired after 20 years of active service.
Personal Information
Title: Experienced Retail Manager
References
Available upon request
Timeline
Retail Manager
Carters
2015.06 - Current
Assistant Store Manager
Brooks Brothers
2014.09 - 2015.05
Store Manager – Janie and Jack
Gymboree Corporation
2014.06 - 2015.01
General Manager – Crazy 8 & Janie and Jack
Gymboree Corporation
2011.07 - 2014.06
Store Manager – Crazy 8
Gymboree Corporation
2009.07 - 2011.07
Assistant Store Manager – Janie and Jack
Gymboree Corporation
2006.09 - 2009.07
Sales Associate
April Cornell
2003.03 - 2006.05
Associate’s Degree of General Studies - Liberal Arts And General Studies
Pike’s Peak Community College