Hailey Marquez
Chama,NM
Summary
Organized and dedicated with a record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Administrative Assistant
La Clinica Del Pueblo Medical Clinic
Tierra Amarilla, NM
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Waitress
Outlaw Barbecue
Chama, NM
05.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitstaff Manager
The Boxcar Cafe
Chama, NM
06.2021 - 08.2023
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Implemented performance evaluation system for waitstaff, fostering continuous improvement and professional growth.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
Education
Associate of Science -
Adams State University
Alamosa, CO08.2022
Associate of Science -
University of New Mexico Taos
Taos, NM05.2022
High School Diploma -
Escalante Middle/High School
Tierra Amarilla, NM05.2022
Bachelor of Kinesiology - Exercise Science
Adams State University
Alamosa, CO12.2024
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Customer and client relations
- Critical Thinking
- Documentation and Recordkeeping
- Scheduling
- Professional and mature
Certification
- First Aid/CPR Certified
Timeline
Administrative Assistant
La Clinica Del Pueblo Medical Clinic
05.2024 - Current
Waitress
Outlaw Barbecue
05.2024 - Current
Waitstaff Manager
The Boxcar Cafe
06.2021 - 08.2023
Associate of Science -
Adams State University
Associate of Science -
University of New Mexico Taos
High School Diploma -
Escalante Middle/High School
Bachelor of Kinesiology - Exercise Science
Adams State University