Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Martig

Pewaukee,WI

Summary

Driven by a results-focused approach, I excelled at Kroger, enhancing customer satisfaction and streamlining operations. Leveraging strong communication and customer service skills, I significantly increased repeat clientele and improved efficiency in order processing. My adeptness in cash handling and commitment to excellence underpin my ability to meet and exceed employer expectations. Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.

Overview

1
1
year of professional experience

Work History

Sales Floor Associate

Kroger
01.2023 - 08.2023
  • Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
  • Assisted lead florist with designing unique and creative floral displays for special events and occasions.
  • Provided support during peak seasons by efficiently multitasking between multiple responsibilities without compromising quality or timeliness of deliveries.
  • Increased repeat clientele through exceptional customer service skills and attention to detail.
  • Streamlined order processing for improved efficiency, accurately taking and fulfilling orders in a timely manner.
  • Served as a knowledgeable resource to customers seeking advice on flower selection for various occasions or specific meanings behind certain blooms.
  • Enhanced customer satisfaction by providing personalized floral arrangements and recommendations.
  • Maintained inventory accuracy, ensuring proper stock levels of flowers, vases, and other supplies.
  • Ensured optimal freshness of flowers through proper storage techniques, cutting stems at appropriate angles, and maintaining clean water sources in containers.
  • Assisted with the development of in-store promotions and events showcasing new products or seasonal favorites to increase sales.
  • Coordinated with other departments to create cohesive displays featuring complementary items, enhancing cross-department sales.
  • Monitored food temperatures for proper holding procedures.
  • Implemented creative sampling opportunities that introduced customers to unfamiliar cheeses resulting in expanded sales of specialty items.
  • Streamlined inventory management, ensuring accurate stock levels and timely product rotation to reduce waste.
  • Managed special orders for events like weddings or corporate functions, ensuring timely delivery of products and accurate fulfillment of customer requests.
  • Took customer orders at counter, labeled and wrapped to prepare products for sale.
  • Participated in ongoing training programs focused on enhancing product knowledge, sales techniques, and customer service skills.
  • Conducted regular product tastings with staff members to improve their understanding of flavor profiles and expand their knowledge base for enhanced customer service experiences.
  • Educated customers about cheese varieties, flavor profiles, and pairing options for wine and food to enrich their culinary experiences.
  • Successfully upsold complementary items like charcuterie meats or crackers alongside cheese purchases, increasing overall transaction value.
  • Enhanced customer satisfaction by providing personalized cheese recommendations based on individual preferences and dietary needs.
  • Demonstrated proficiency in using cutting tools, deli slicers, and other equipment safely to prepare custom orders according to customer specifications.

Cashier

Kroger
10.2022 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Waukesha North High School
Waukesha, WI

Skills

  • Goal-Oriented
  • Customer Service
  • Store maintenance
  • Cash Handling
  • Cleaning
  • Shrinkage Control
  • Product processing
  • Product Promotion
  • Friendly and Helpful
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Attention to Detail
  • Customer Assistance
  • Reliable and Responsible
  • Team Cooperation
  • Positive Customer Engagement
  • Excellent Written and Verbal Communication

Timeline

Sales Floor Associate

Kroger
01.2023 - 08.2023

Cashier

Kroger
10.2022 - 12.2022

Waukesha North High School

Similar Profiles

CREATE PROFILE
Hailey Martig