Hailey Martinez
Turlock,CA
Summary
Energetic and hard-working employee with outstanding customer service. Denoted to giving every customer a positive and memorable experience. Teamwork oriented and reliable. Aiming to leverage my abilities to successfully fulfill the role as a team member at your establishment. I can be reliable upon to help establish positive and working environment as well as helping the company achieve their goals.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Shift Leader
Kentucky Fried Chicken
Merced, California
01.2020 - Current
- Delegated tasks to employees and monitored activities and task completion.
- Provided on-the-job training to new staff members.
- Handled escalated customer concerns and emergencies in absence of manager.
- Completed opening and closing duties to facilitate business operations.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Maintained positive working relationships with fellow staff and management.
Host
Bjs Restaurants Inc
Modesto, California
11.2024 - 06.2025
- Welcomed every guest with a smile and ensured a positive first impression while staying on task.
- Managed reservations and organized seating arrangements efficiently.
- Communicated properly with servers and management throughout my shift.
- Maintained cleanliness and organization of the front entrance area to the company standards.
Crew Member
In N Out Burgers
Modesto, California
03.2022 - 04.2023
- Attended staff meetings to stay updated on company policies and procedures.
- Maintained high customer standards during high volume, face paced environment.
- Handled currency and credit transactions quickly and accurately.
- Kept restaurant lobby, front counter, and restrooms neat and clean throughout shift.
Education
Some College (No Degree) - Business Accountancy
Modesto Junior College
Modesto, CA08-2026
Skills
- Leading a restaurant
- Training and mentoring
- Effective problem solving
- Customer Service
Certification
- Leading A Restaurant Classes
- Real Estate Courses
- Excel Certified
Timeline
Host
Bjs Restaurants Inc
11.2024 - 06.2025
Crew Member
In N Out Burgers
03.2022 - 04.2023
Shift Leader
Kentucky Fried Chicken
01.2020 - Current
Some College (No Degree) - Business Accountancy
Modesto Junior College