Hailey Marzigliano
Ridge
Summary
Developed key communication and support skills in Substance Abuse environment. Focused on active listening and crisis intervention, ensuring compassionate approach. Seeking to transition into new field, leveraging these transferable skills to make meaningful impact.
Overview
3
3
years of professional experience
Work History
Peer Support Specialist
Sun River Health
Coram, NY
07.2025 - Current
- Provided empathetic support to individuals navigating substance abuse challenges, fostering resilience and personal growth.
- Educated clients on available resources and community services for recovery.
- Collaborated with healthcare professionals to coordinate client care effectively.
- Documented client progress and maintained accurate records of interactions.
- Actively engaged in continuous self-improvement through training and workshops.
- Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
- Established trusting relationships with clients through empathetic listening, understanding, and genuine connection during one-on-one sessions.
- Established partnerships with local organizations to expand outreach efforts.
- Collaborated with team members to create educational materials that address community concerns and needs.
- Networked across Suffolk County to build new connections and make initial contacts with potential patients.
- Assisted individuals in developing personalized recovery plans and goals.
Medical Receptionist
Wellbridge
Calverton, NY
11.2023 - 08.2024
- Coordinated patient admissions and discharges to ensure seamless transitions and maintain care continuity.
- Executed insurance verification processes and addressed patient billing inquiries.
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
- Obtained payments from patients and scanned identification and insurance cards.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families. Addressing any concerns promptly and professionally.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Receptionist
Northwell Eye Institute
Riverhead, NY
08.2023 - 11.2023
- Supported front desk operations by greeting patients warmly and conducting check-in, check-out procedures efficiently.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Education
High School Diploma -
Shoreham-Wading River High School
Shoreham, NYSkills
- Substance abuse awareness
- Problem-solving skills
- Arranging transportation
- Appointment scheduling
- Recovery support planning
- Recovery assistance and support
- Communication
- Documentation and reporting
- Coping methods
- Crisis intervention
- Medical terminology
- Front desk operations
Timeline
Peer Support Specialist
Sun River Health
07.2025 - Current
Medical Receptionist
Wellbridge
11.2023 - 08.2024
Medical Receptionist
Northwell Eye Institute
08.2023 - 11.2023
High School Diploma -
Shoreham-Wading River High School