Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hailey Mauro

Rochester,NY

Summary

Hardworking and highly driven shift manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. All while taking on managerial roles such as labor management, scheduling, boosting team morale, and handling conflicts within the workplace. Seeking for new opportunities outside of the restaurant industry to expand talents.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

Arbys Restaurant
08.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked well under stressful situations while maintaining a positive morale to get the job done.
  • Handled emergency situations with calm demeanor, ensuring safety of both customers and employees during critical incidents.

Cashier

Carmines Family Restaurant
04.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Collaborated with fellow team members to achieve sales targets and maintain clean, well-stocked store environment.

Education

High School Diploma -

Odyssey Academy
Rochester, NY
06.2022

Skills

  • Cash Handling
  • Decision-Making
  • Hiring and Training
  • Conflict Resolution
  • Work Planning and Prioritization
  • Team Collaboration and Leadership
  • Critical Thinking
  • Problem-Solving
  • Customer Service
  • Delegating Work

Certification

  • Licensed EMT - February 2024
  • ServSafe Training - July 2022

Languages

American Sign Language
Limited Working

Timeline

Shift Manager

Arbys Restaurant
08.2021 - Current

Cashier

Carmines Family Restaurant
04.2021 - 08.2021

High School Diploma -

Odyssey Academy

Similar Profiles

CREATE PROFILE
Hailey Mauro