Hailey Mazoff
Altoona,PA
Summary
Enthusiastic and service-oriented professional with a background in hospitality, customer service, and childcare. Skilled at resolving issues quickly, ensuring guest safety, and creating memorable experiences. Known for clear communication, teamwork, and staying calm under pressure. Passionate about travel, and dedicated to cultivating positive travel experiences while thriving in a dynamic, fast-paced field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher Assistant
The Academy Early Education Center
Altoona, Pennsylvania
03.2024 - 09.2025
- Develop and execute engaging lesson plans.
- Communicated effectively with parents about student progress and behavior.
- Maintained a clean and organized classroom environment for optimal learning.
- Implemented classroom rules and procedures to maintain discipline and order.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Participated in professional development workshops to improve teaching skills and knowledge.
- Assisted in the development of individualized education plans (IEPs) for special education students.
Sales advisor
Hennes & Mauritz
Altoona, PA
03.2019 - 08.2023
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Trained new staff on company policies, customer service standards, and operational procedures.
- Identified customer needs and tailored solutions accordingly.
- Reset store displays for special events and seasonal merchandise changes.
- Conducted inventory checks to ensure accurate stock levels and product availability.
- Achieved consistent balance of tills, ensuring accurate financial reporting.
Server
Olive Garden
Altoona, PA
05.2021 - 12.2022
- Handled guest inquiries and resolved issues promptly and professionally.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained cleanliness and organization of dining areas and service stations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Crew member
Little Caesars
Altoona, PA
10.2017 - 02.2019
- Handled point-of-sale transactions efficiently and accurately
- Maintained cleanliness of work area and dining space
- Provided excellent customer service with a positive attitude
- Served food quickly for positive guest experiences.
Crew member
Delgrosso's Amusement Park
Tipton, PA
05.2016 - 08.2017
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Took orders from patrons and input selections into store computer system.
Education
Bachelor of Science - Psychology
Penn State World Campus
State College, PA05-2028
Diploma -
Altoona Area High School
Altoona, PA06.2019
Skills
- Teamwork and cooperation
- Calm under pressure
- Problem-solving
- Time management
- Empathy and patience
- Verbal and written communication
Certification
Adult and Pediatric First Aid/CPR/AED
References
Katie Link
Director
The Academy Preschool and Early Education Center
(814)330-0108
Melissa DeRensis
Respiratory Therapist
State College Penn Highlands Hospital
(814)381-6590
Timeline
Teacher Assistant
The Academy Early Education Center
03.2024 - 09.2025
Server
Olive Garden
05.2021 - 12.2022
Sales advisor
Hennes & Mauritz
03.2019 - 08.2023
Crew member
Little Caesars
10.2017 - 02.2019
Crew member
Delgrosso's Amusement Park
05.2016 - 08.2017
Bachelor of Science - Psychology
Penn State World Campus
Diploma -
Altoona Area High School
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