Hailey McCarty
Westminster,CO
Summary
Dynamic and detail-oriented professional with extensive experience at Hacienda Colorado, excelling in customer service and organizational efficiency. Proven track record of enhancing guest experiences through exceptional communication skills and adaptability in fast-paced environments. Expertise in overseeing orders and maintaining a pristine atmosphere, ensuring customer satisfaction and operational excellence during high-volume shifts. Reliable and friendly team player dedicated to delivering outstanding results and fostering a positive work environment.
Friendly and reliable individual with strong ability to work well in team settings and provide excellent customer service. Possesses understanding of proper table setting and bussing techniques, combined with skills in maintaining cleanliness and organization. Aims to enhance guest satisfaction and contribute positively to dynamic dining environment.
Overview
2
2
years of professional experience
Work History
Server Assistant/Table Busser
Elevated Q
08.2025 - 12.2025
- Supported servers by preparing and restocking service stations efficiently.
- Assisted in maintaining cleanliness and organization throughout dining areas.
- Monitored guest needs, delivering prompt assistance to enhance service quality.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Engaged with guests, providing menu information and addressing inquiries effectively.
- Trained new team members on operational procedures and service expectations.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
HOSTESS/TO-GO
Hacienda Colorado
03.2024 - 07.2025
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated flexibility by helping out in other departments as needed.
- Assisted in seating guests and managing the wait list.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Oversaw to-go orders: Took orders, gathered everything for the order, and ensured that everything was correct.
- Bussed tables and maintained a professional and presentable environment for the front of the house.
- Managed reservation system to optimize table turnover and guest flow during peak hours.
- Developed familiarity with menu offerings to provide detailed recommendations to guests.
Education
HighSchool -
Stanley Lake HighSchool
Westminster05-2024
Skills
- Customer service
- Detail-oriented
- Phone etiquette
- Cleaning and sanitation
- Organization
- Friendly
- Reliable
- Professional
- Teamwork and collaboration
- Attention to detail
- Willing to learn
- Responsible and trustworthy
- Hospitality service expertise
- Heavy lifting
- Flexible schedule
Timeline
Server Assistant/Table Busser
Elevated Q
08.2025 - 12.2025
HOSTESS/TO-GO
Hacienda Colorado
03.2024 - 07.2025
HighSchool -
Stanley Lake HighSchool