Hailey Mccoy
Lobelville,TN
Summary
As a Clerk/Pharmacy Tech, I tried to provide customer satisfaction through my attention to detail and multitasking abilities. My experience in administrative support and telephone etiquette, fast-learning, significantly reduced service errors, ensuring efficient and professional patient care. Working at the pharmacy allowed me to see how good it feels to help patients get better.
As a Medical assistant I offer caring and empathetic approach with strong desire to learn and grow in healthcare setting. Brings foundational knowledge in patient care principles and demonstrates ability in performing essential tasks such as taking vital signs and assisting with daily living activities. Ready to use and develop skills in communication and patient support in my Medical Assisting role.
Overview
2
2
years of professional experience
Work History
Patient Care Technician
Ascension Saint Thomas
Hickman, TN
03.2025 - Current
- Assist nursing staff with patient care tasks and daily activities.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Maintained cleanliness and organization of patient areas to support infection control protocols.
- Documented patient information accurately in electronic health records.
- Assisting nurses with any extra assistance I can apply that is with in my scope of practice.
Clerk/Pharmacy Technician
Rachel Murdock
Lobelville, Tn
03.2024 - 03.2025
- Utilized strong multitasking skills to manage multiple priorities for faster service to patients.
- Reduced errors in my work by carefully inputting information into computer systems with attention to detail, to provide best results for the patient
- Improved customer satisfaction by promptly answering inquiries and providing accurate information of medication or anything else that may need assistance with.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- As a tech I help out my coworkers to help get things done in a quickly in a professional manner so patients have a shorter wait!
Education
High School Diploma -
Perry County High School
Perry County, TN05-2023
Medical Assisting
Tcat Hohenwald
Hohenwald, TN12-2024
Skills
- Telephone etiquette
- Cash management
- Administrative support
- Verbal and writing communication
- Multitasking
- Attention to detail
- Time management
- Fast learner
- Basic life support
- Phlebotomy techniques
Timeline
Patient Care Technician
Ascension Saint Thomas
03.2025 - Current
Clerk/Pharmacy Technician
Rachel Murdock
03.2024 - 03.2025
High School Diploma -
Perry County High School
Medical Assisting
Tcat Hohenwald
Certification
- Patient Care Technician
Certification (PCT) - National
Healthcareer Association. - EKG Technician Certification
(CET) - National Healthcareer
Association.