Hailey McPharlin
Bath,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
911 Dispatcher
Ingham County
Lansing, MI
08.2024 - Current
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Provided pre-arrival instructions to callers in life threatening situations.
- Investigated complaints from citizens regarding police activities; took appropriate action as needed.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Pharmacy Technician
CVS Pharmacy
Waterford, MI
11.2023 - 08.2024
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Transitional Living Case Manager
Listening Ear Crisis Center
Mount Pleasant, MI
06.2023 - 10.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Transitioned clients to different providers based on progress or needs.
Cast Member
Celebration Cinema
Mount Pleasant, MI
11.2022 - 10.2023
- Interacted with guests to entertain and create fun atmosphere.
- Collected payment to process ticket sales using cash register.
- Prepared beverages and served food to customers.
- Organized, stocked and replenished merchandise following set standards.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Security and Safety Supervisor
Youth Opportunity Investments
Mount Pleasant, MI
11.2022 - 06.2023
- Recorded required data for incident reports and files.
- Assisted in completing homework assignments and school projects to support child's education.
- Supervised the activities of a group of youths, maintaining knowledge of the whereabouts of all group members. Comply with published procedures on movement, physical security, contraband, head counts, and reporting.
- Provided a safe, secure environment through the use of group counseling techniques, individual relationships, “positive discipline” techniques through effective use of the behavior modification system (I-Choose), and the use of crisis intervention and de-escalation techniques as needed.
- Document daily shift occurrences and frequent population counts as required by local and corporate policy. Make referrals for special needs or medical evaluation, and brief oncoming shifts on events of the past shift.
Assistant Manager
Spirit Halloween Store
Mount Pleasant, MI
09.2022 - 11.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Stocked merchandise and loaded and unloaded deliveries.
- Trained new team members in cash register operation, stock procedures and customer services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Women's Coordinator
TJ Maxx, TJX Companies
Farmington Hills, MI
05.2022 - 08.2022
- Fostered relationships with customers to expand customer base and retain business.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
Loss Prevention Detective
TJ Maxx
Bloomfield Hills, MI
06.2021 - 05.2022
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Identified, investigated and resolved internal and external theft and fraud.
Customer Service Advocate
Target
Bloomfield Hills, MI
11.2017 - 06.2021
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Trained new employees on procedures and policies to maximize team performance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Science - Criminal Justice
Central Michigan University
Mount Pleasant, MI05.2023
High School Diploma -
Walled Lake Northern High School
Commerce, MI06.2019
Skills
- Verbal and Written Communication
- Crisis Intervention
- Conflict Resolution
- Problem-Solving
- Positive Attitude
- Active Listening
- Computer Skills
- Community Resources
Timeline
911 Dispatcher
Ingham County
08.2024 - Current
Pharmacy Technician
CVS Pharmacy
11.2023 - 08.2024
Transitional Living Case Manager
Listening Ear Crisis Center
06.2023 - 10.2023
Cast Member
Celebration Cinema
11.2022 - 10.2023
Security and Safety Supervisor
Youth Opportunity Investments
11.2022 - 06.2023
Assistant Manager
Spirit Halloween Store
09.2022 - 11.2022
Women's Coordinator
TJ Maxx, TJX Companies
05.2022 - 08.2022
Loss Prevention Detective
TJ Maxx
06.2021 - 05.2022
Customer Service Advocate
Target
11.2017 - 06.2021
Bachelor of Science - Criminal Justice
Central Michigan University
High School Diploma -
Walled Lake Northern High School