Hailey Monroe
Rohnert Park,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Applebee's Grill + Bar
Santa Rosa, CA
08.2016 - 01.2020
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
Cyber, Risk and Regulatory Experienced Associate
PricewaterhouseCoopers
San Francisco, CA
09.2020 - Current
- Successfully managed and delivered multiple projects on time and within budget while maintaining high levels of engagement margin.
- Successfully developed relationships with clients that resulted in repeat business.
- Successfully completed projects on time by effectively managing the outsource team, resulting in a 10% increase in project efficiency.
- Successfully led and completed a project while training and leading other associates, resulting in increased knowledge for future projects.
- Exceeded an engagement margin by 5% which led to the expansion of work and brought in an additional $45,000 of revenue.
Education
Financial Management -
Sonoma State University
05.2020
Skills
- Cash Handling
- Data Entry
- Customer Service
- Exceptional Customer Service
- Order Accuracy
- Point of Sale (POS) System Operations
- Menu Memorization
- High-Volume Dining
Hobbies and Interests
- Volunteering
- Travel
- Foreign Languages
Certification
- Food Handlers
Timeline
Cyber, Risk and Regulatory Experienced Associate
PricewaterhouseCoopers
09.2020 - Current
Server
Applebee's Grill + Bar
08.2016 - 01.2020
Financial Management -
Sonoma State University
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