Hailey Morgan
Medina,TX
Summary
Dynamic professional with a strong background in customer service and administrative support. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in data entry and multitasking, ensuring efficient operations and positive experiences for clients and colleagues alike. Reliable and punctual team player dedicated to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Waitress
Keese's BBQ
Medina, TX
06.2013 - Current
- Assisted in taking customer orders efficiently and accurately.
- Coordinated with kitchen and waitstaff to optimize service delivery and guest satisfaction.
- Monitored dining area for cleanliness and ambiance to enhance overall guest experience.
- Handled customer inquiries and complaints promptly, fostering positive relationships with patrons.
- Developed and maintained detailed knowledge of menu offerings to assist guests effectively.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Complete opening and closing checklists to ensure smooth restaurant operations.
- Generate final daily reports from register.
- Maintain accuracy while overseeing payments, giving change and printing receipts for customers.
Paraprofessional
Medina ISD
Medina, TX
10.2019 - 04.2022
- Facilitated individualized instruction to support diverse learning needs of students.
- Collaborated with teachers to enhance classroom management and instructional strategies.
- Assisted in the preparation of instructional materials and resources for lessons.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Administrative Specialist
Bandera County Appraisal District
Bandera, TX
06.2015 - 08.2017
- Served as frontline communicator with property owners.
- Transferred ownership documents, deeds, and surveys.
- Generated agriculture reset coding reports.
- Conducted data processing, filing and recording of documents.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
Education
Bachelor of Science - Animal Science
Angelo State University
San Angelo, TX05-2019
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Cleanliness
- Attention to detail
- Time management
- Data entry
- Microsoft Office
- Google Suites
- Multi-line phone systems
- Reliable and punctual
- Sensitive material handling
Certification
- CPR
- Stop The Bleed
- PT - Phlebotomy Technician
Timeline
Paraprofessional
Medina ISD
10.2019 - 04.2022
Administrative Specialist
Bandera County Appraisal District
06.2015 - 08.2017
Waitress
Keese's BBQ
06.2013 - Current
Bachelor of Science - Animal Science
Angelo State University