Hailey Morris
Boise,ID
Summary
I'm a passionate barista with extensive experience in coffee and other beverages. Starting at the age of 12, I volunteered in my church's coffee shop and discovered my love for coffee. I am a current volunteer to this day, and I actively bring that love for coffee into my position at Moxie Java. Excelling in customer service and cash handling, and recognized for exceptional beverage preparation and training new staff. I foster a collaborative team environment. With the proven ability to anticipate customer needs and maintain safety compliance, ensuring high-quality service and satisfaction.
Overview
4
4
years of professional experience
Work History
Church Coffee Bar Team Lead
Changed Life Church
Kuna, ID
07.2024 - Current
- Conduct weekly meetings to organize schedules, review operations, and implement improvements for workflow.
- Develop training materials for onboarding new volunteers and enhancing team knowledge.
- Assist in strategic planning sessions to define team goals and priorities.
- Train new volunteers in relevant processes and procedures.
- Create weekly drink specials.
- Encourage a culture of hospitality and excellence among volunteers, modeling servant leadership in all aspects of my role.
Shift Lead
Moxie Java
Nampa, Idaho
07.2022 - Current
- Oversee daily operations in the absence of a manager, ensuring smooth workflow, timely task completion, and adherence to company policies.
- Manage the cash register and process transactions with accuracy and integrity.
- Maintain a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Delegate tasks effectively and support team collaboration to create an efficient flow during peak hours and high-pressure situations.
- Train new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Handle customer concerns and problem-solving to maintain satisfaction with each order.
Church Worship Team Volunteer
Changed Life Church
Kuna, Idaho
03.2021 - Current
- Honoring the team by showing up early and prepared for rehearsal.
- Form relationships with the other team members, staff, and attendees of the church.
- Working and communicating clearly with other teammates in a positive way, to develop productive action.
- Present a passionate presence, and coachable spirit.
- Receive feedback with grace, and always assume the best of others.
- Be driven by our gift and strive to learn and grow along with displaying dedication to serve and to lead others.
- Commit parts to memory to the best of our ability for a smooth rehearsal and performance.
- Be clean and look professional.
Education
High School Diploma -
Nampa High School
Nampa, Idaho05-2024
Skills
- Customer service
- Espresso machine operation
- Cash handling
- Safety compliance
- Team collaboration
- Menu knowledge
- Training and mentoring new baristas
- Cash register operation
- Coffee brewing
- Professional demeanor
- Beverage preparation
- Excellent memory
- Order taking
Timeline
Church Coffee Bar Team Lead
Changed Life Church
07.2024 - Current
Shift Lead
Moxie Java
07.2022 - Current
Church Worship Team Volunteer
Changed Life Church
03.2021 - Current
High School Diploma -
Nampa High School
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