Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Rella Lisa Rocha

Tucson,AZ

Summary

Enthusiastic Food Service Worker familiar preparing food ingredients and preparing dishes according to recipes. Conscientious and self-directed professional successful at working quickly in independent capacities. Knowledgeable about front of house and back of house protocols.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Baker, Coffee Juice Bar, Prepared Food Team Member

Wholefoods
Sedona, AZ
09.2021 - Current
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Performed variety of duties related to food service.
  • Washed, peeled and seeded fruits and vegetables.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Received food orders from individuals and explained offerings.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Operated cash register to process cash, check and credit card transactions.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Brewed and served coffee and tea with preferred add-ins.

Instacart Shopper

Instacart
Sedona, AZ
04.2020 - Current
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Organized as many as 4 deliveries per hour by smoothly selecting and purchasing items.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Suggested comparable products to replace out-of-stock items.

Assistant Deli Manager

Kroger
Phoenix, AZ
03.2019 - 04.2020
  • Prepared and led food service training programs to teach staff various tasks.
  • Created effective marketing promotions to improve business.
  • Managed a team of 10 employees in a high-volume deli.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Produce Manager

Ponderosa Market and Spirits
PINE, AZ
02.2017 - 03.2019
  • Received produce deliveries and unloaded produce.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Trimmed, washed and bundled produce.
  • Replenished, rotated and culled displays several times daily.
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.

Education

High School Diploma -

Mingus Union High School
Cottonwood, AZ
05-1985

Some College (No Degree) - Business Administration

Northern Arizona Institute of Technology
Flagstaff, AZ

Some College (No Degree) - Hotel Motel Management

Northern Arizona University
Flagstaff, AZ

Skills

  • Cake Decorating
  • Customer Service
  • Kitchen Equipment Operation
  • Recipe Development
  • Food Safety
  • Kitchen Safety
  • Opening and closing duties
  • Food handling standards

Affiliations

  • Kayaking
  • Singing
  • Writing
  • Eco - Tourism

Certification

  • Food Handlers Card - current

Timeline

Baker, Coffee Juice Bar, Prepared Food Team Member

Wholefoods
09.2021 - Current

Instacart Shopper

Instacart
04.2020 - Current

Assistant Deli Manager

Kroger
03.2019 - 04.2020

Produce Manager

Ponderosa Market and Spirits
02.2017 - 03.2019

High School Diploma -

Mingus Union High School

Some College (No Degree) - Business Administration

Northern Arizona Institute of Technology

Some College (No Degree) - Hotel Motel Management

Northern Arizona University

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Rella Lisa Rocha