Hailey Nichols
DeKalb,IL
Summary
Enthusiastic Keyholder, organized, friendly and outgoing with exceptional communication and time management abilities. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Shift Manager
Tom And Jerry's Restaurant
DeKalb, IL
07.2020 - Current
- Managed cash intake, including counting out registers and calculating profit at end of each shift.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Trained back-up associates and led crew members in managing operations of storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Addressed and resolved customer inquiries and complaints.
Education
High School Diploma -
DeKalb High School
DeKalb, IL06.2021
Skills
- Accurate money handling
- Training and mentoring
- Team Building
- Leadership
Timeline
Shift Manager
Tom And Jerry's Restaurant
07.2020 - Current
High School Diploma -
DeKalb High School