Hailey Nicholson
Germantown,MD
Summary
Results-driven Lead Supervisor with extensive experience at Coach, specializing in team management and inventory control. Demonstrated excellence in enhancing customer experiences and promoting team morale, leading to improved morale and productivity. Skilled in analytical thinking and effective communication, consistently surpassing company objectives.
Overview
8
8
years of professional experience
Work History
Lead Supervisor
Coach
Clarksburg, US
10.2017 - Current
- Support the Store Manager by overseeing daily operations and maintaining company-set audit standards.
- Deliver an elevated customer experience, following the principles of the Coach Experience.
- Uphold accountability standards through specific programs.
- Conduct semiannual inventory counts.
- Execute store opening and closing procedures.
- Recruited and trained new employees to meet job requirements.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Delegated work to staff, setting priorities and goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Sales Associate
adidas Group
Clarksburg, US
04.2017 - 12.2017
- Help to effectively run the store and provide great customer service in order to create more fans of the Adidas brand.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
Bachelor's degree - Data Science
University of Maryland Global Campus
07-2026
Skills
- Team management
- Complex Problem-solving
- Goal oriented
- Attention to detail
- Verbal and written communication
- Microsoft Office Applications
- Inventory control
- Project planning
- Training and mentoring
- Budget management
- Analytical thinking
- Workflow management
Affiliations
- Volunteering
Accomplishments
- Recognized by Coach Foundation for my volunteer work, acknowledging my dedication to making a positive impact in the community.
References
References available upon request.
Timeline
Lead Supervisor
Coach
10.2017 - Current
Sales Associate
adidas Group
04.2017 - 12.2017
Bachelor's degree - Data Science
University of Maryland Global Campus
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