HAILEY NORMAN
Chattanooga,Tennessee
Summary
Talented leader offering over 5 years of experience in customer service. Motivates employees to exceed expectations in high-volume settings while maintaining efficiency. Service-oriented with good multitasking, safety management and decision-making skills. Industry and sales experience.
Overview
5
5
years of professional experience
Work History
Server
Jefferson's Ringgold
Ringgold, Georgia
09.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Recruiter
US XPRESS ENTERPRISES, INC
Chattanooga, TENNESSEE
03.2021 - 08.2021
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
Food Service Leader
Miller's Ale House
Chattanooga, TN
08.2018 - 02.2020
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Provino's Italian Restaurant
Chattanooga, TN
04.2017 - 11.2017
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences, and food allergies
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Greeted and maintained relationships with regular customers
- Prepared beverages and filled food orders for customers
Customer Service Representative
The Dixie Group
Chickamauga, GA
01.2016 - 06.2017
- Communicated with vendors regarding back order availability, future inventory and special orders
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Responded to customer requests for products, services and company information.
Education
Education -
The University of Tennessee
Associates -
Chattanooga State Community College
12.2021
High School Diploma - undefined
East Ridge High School
Skills
- Strong verbal and written communication skills
- Budgeting
- Inventory controls
- Sanitizing understanding
- Empathetic to customer needs
- Staff Management
- Research
- Quality Assurance
- Cash Management
- Technical Support
- Training
- Team building
- MS Office
- Recordkeeping
- Data Entry
- Documentation
- Customer Service
- Scheduling
- Time management
- Critical Thinking
Timeline
Server
Jefferson's Ringgold
09.2021 - Current
Recruiter
US XPRESS ENTERPRISES, INC
03.2021 - 08.2021
Food Service Leader
Miller's Ale House
08.2018 - 02.2020
Provino's Italian Restaurant
04.2017 - 11.2017
Customer Service Representative
The Dixie Group
01.2016 - 06.2017
Education -
The University of Tennessee
Associates -
Chattanooga State Community College
High School Diploma - undefined
East Ridge High School
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