Hailey Olague
Tempe,AZ
Summary
Highly motivated and dedicated Food and Beverage professional with a diverse range of experience in various roles within the hospitality industry. Seeking a position where I can leverage my skills and expertise to deliver exceptional guest experiences and contribute to the success of a dynamic team.
Overview
7
7
years of professional experience
Work History
Newborn Screening Follow-Up Specialist
Arizona Department of Health Services
Phoenix, Arizona
02.2023 - Current
- Focuses on follow-up and case management services for newborns with abnormal dried blood spot test results for 35 disorders
- Communication between healthcare providers and specialists to ensure the health and wellness for all babies born in Arizona
- HIPAA compliance knowledge & documentation
- Working with Google programs, Microsoft programs, data systems, Excel, etc.
Hostess / Busser / Barback
Atria Restaurant
Flagstaff, Arizona
08.2022 - 12.2022
- Greeted guests, managed reservations, and assisted with seating to create a welcoming atmosphere
- Supported service staff by clearing tables, restocking supplies, and assisting with bar operations
- Quickly learned and adapted to various roles within the restaurant to provide seamless guest experiences.
Catering Server / Snack Bar Attendant
Forest Highlands Golf Course
Flagstaff, Arizona
04.2022 - 08.2022
- Delivered exceptional service during catered events, ensuring timely and professional service to members
- Managed snack bar operations, including inventory control, cash handling, and maintaining cleanliness standards
- Collaborated with event planners and kitchen staff to execute successful events and exceed client expectations.
Fine Dining Server/ Food Runner
Murphys Restaurant
Prescott, Arizona
03.2021 - 08.2021
- Provided exemplary service in a fine dining environment, ensuring guest satisfaction and repeat business
- Demonstrated extensive knowledge of menu items, wine pairings, and specials to enhance the dining experience
- Collaborated with kitchen and bar staff to ensure efficient service delivery and maintain high standards of quality.
Baker / Sampler / Server
Shannon's Cheesecake
Prescott, Arizona
05.2017 - 08.2020
- Produced high-quality baked goods, including cheesecakes following recipes and food safety standards
- Engaged customers by offering samples and providing recommendations, resulting in increased sales and customer satisfaction
- Provided attentive and friendly service to guests, handling orders and inquiries with professionalism and efficiency.
Education
Bachelor of Science in Public Health & a Minor in Nutrition and Foods -
Northern Arizona University
12-2022
Skills
- ServSafe Certification and Food Handler's Certification
- Ability to multitask and thrive in fast-paced environments
- Knowledge of food safety regulations and sanitation practices
- Proficient in POS systems and Microsoft Office Suite
- Strong interpersonal and communication skills
Timeline
Newborn Screening Follow-Up Specialist
Arizona Department of Health Services
02.2023 - Current
Hostess / Busser / Barback
Atria Restaurant
08.2022 - 12.2022
Catering Server / Snack Bar Attendant
Forest Highlands Golf Course
04.2022 - 08.2022
Fine Dining Server/ Food Runner
Murphys Restaurant
03.2021 - 08.2021
Baker / Sampler / Server
Shannon's Cheesecake
05.2017 - 08.2020
Bachelor of Science in Public Health & a Minor in Nutrition and Foods -
Northern Arizona University
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