Hailey ONeal
Lexington,SC
Summary
Outgoing professional with experience handling monetary transactions, invoicing, and ensuring correct deposits are made as well as all tills being correct in their amounts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Comfortable collecting proper monetary amounts and respecting budgets.
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Bridge Property Management- Reserve at RiverWalk
06.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Escalated major issues to property manager for immediate remediation.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
Hourly Manager
Boneftsh Grill
09.2021 - Current
- Build, manage, and develop a front of house team comprised of 25+ personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
- I took care of transactions ranging from calculating and collecting proper amounts from serving staff, putting in invoices, budging, calculating deposits and tracking any unaccounted for monies
- Coordinate with cross-functional teams to identify process gaps and develop solutions, resulting in happier guests, quicker response times, and improved teamwork
- Spearheaded new initiatives to improve sales and guest reviews, which resulted in increased sales per month, increased our guest scores, and resulted in happier servers and happier guests
- Lead front-of-house team to ensure restaurant is presentable to customers
- Trained 25+ staff members on expectations for fine dining service and health and safety compliance
- Handled all customer complaints with tact and diplomacy, quickly resolving any issues
- Performed multiple walkthroughs daily to ensure dining area met corporate guidelines for cleanliness and table turnover
- Counted drawers and filling out deposits
- Keeping our books even without errors
- Ordering needed supplies and keeping a thurough inventory of necessary items needed to run the restuarant
- I was also a host, togo specialist, server, bartender, and headwait all before becoming a manager
Bartender/Key hourly
Mellow Mushroom
09.2019 - 05.2021
- As lead bartender on weekend nights, ensure team members prepare quality drinks and collect payments accurately
- Demonstrated a strong sense of urgency and ability to serve multiple customers at once
- Offered food and drink recommendations
- Conduct monthly inventory of all bar stock with the bar manager
Catering Specialist
Schlotzskys Deli
08.2018 - 08.2019
Host/Server/TakeOut Specialist
Boneftsh Grill
08.2016 - 10.2018
Station Manager/ EMT-A
Crystal River Transport
01.2018 - 05.2018
EMT-B/ EMT-A
Fairftield County
04.2016 - 01.2018
EMT basic
Regional Ambulance
01.2015 - 01.2018
Front of House Team Member
Uno's Chicago Grill
02.2013 - 02.2016
- I began as a server, then trained as a host and take out specialist
- I quickly became a trainer in all three of those positions
- Shortly therafter I was trained for the first time as bartender after turning 21
- I then moved to the back of house and crossed trained on salads, desserts, makihg pizzads, prep and spent a short time working in dish
- Before leaving to pursue a new career path I started training to become an assistant manager where my duties were scheduling and to assist in hiring FOH positions
Server/ Host
Fatz Cafe
10.2009 - 02.2013
Education
Associate of Art - Clinical Psychology
Midlands Tech
05.2022
Advanced EMT -
Midlands EMS
12.2017
NREMT-B -
Midlands Tech
12.2014
Skills
- Handling invoices
- Making deposits
- Tracking monetary transactions
- Process transactions
- Teamwork
- Collaboration
- Operational efficiency
- Complaint handling
- Performance under pressure
- Property tours and inspections
- Telephone and email etiquette
- Tenant issue resolution
- Tenant relations
- Leasing and sales
- Payment management
Timeline
Assistant Property Manager
Bridge Property Management- Reserve at RiverWalk
06.2024 - Current
Hourly Manager
Boneftsh Grill
09.2021 - Current
Bartender/Key hourly
Mellow Mushroom
09.2019 - 05.2021
Catering Specialist
Schlotzskys Deli
08.2018 - 08.2019
Station Manager/ EMT-A
Crystal River Transport
01.2018 - 05.2018
Host/Server/TakeOut Specialist
Boneftsh Grill
08.2016 - 10.2018
EMT-B/ EMT-A
Fairftield County
04.2016 - 01.2018
EMT basic
Regional Ambulance
01.2015 - 01.2018
Front of House Team Member
Uno's Chicago Grill
02.2013 - 02.2016
Server/ Host
Fatz Cafe
10.2009 - 02.2013
Advanced EMT -
Midlands EMS
NREMT-B -
Midlands Tech
Associate of Art - Clinical Psychology
Midlands Tech
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