Hailey Ortiz
North Hills,CA
Summary
Motivated and hardworking college student pursuing a business degree with a focus on entrepreneurship. Skilled in customer service, leadership, and team collaboration. Experienced server with a passion for providing excellent dining experiences. Seeking a serving position to further develop my customer engagement and hospitality skills while continuing my academic journey.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbuck's Coffee
02.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Server/Bartender
Aguachiles Latin Fusion Sushi Bar
11.2023 - 09.2024
- Delivered high-quality, attentive table service in a fast-paced Latin fusion restaurant.
- Maintained deep knowledge of menu items, ingredients, and daily specials to provide personalized recommendations.
- Managed multiple tables with efficiency, ensuring timely food delivery and guest satisfaction.
- Upsold menu items such as specialty drinks and desserts to maximize sales.
- Handled customer concerns professionally, resolving issues promptly to ensure positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Hostess
Fleming’s Prime Steakhouse and Wine Bar
10.2022 - 02.2023
- Greeted and warmly welcomed guests upon arrival, managing seating and reservations.
- Utilized reservation systems to optimize guest flow and minimize wait times.
- Maintained cleanliness and organization of the host stand and public areas.
- Provided detailed menu knowledge and helped create memorable guest experiences.
Seasonal Beauty Advisor
Ulta Beauty
10.2022 - 01.2022
- Assisted customers with beauty product selections based on their individual needs.
- Operated the point-of-sale system and managed sales transactions accurately.
- Maintained stock levels and store organization, ensuring a welcoming environment.
- Promoted special offers and contributed to daily sales goals.
Team Member
Smart & Final
10.2020 - 12.2020
- Stocked shelves, maintained store presentation, and assisted with inventory management.
- Bagged purchases and helped customers transport items to vehicles.
- Provided friendly and efficient customer service at checkout and on the sales floor.
Team Member
Five Guys
09.2019 - 01.2020
- Prepared and assembled food orders to company standards.
- Performed cashier duties with a focus on accuracy and customer engagement.
- Maintained a clean and organized kitchen and dining area.
Team Member
McDonald's
06.2019 - 09.2019
- Provided excellent service at the counter and drive-thru.
- Managed food preparation and restaurant stocking during peak hours.
- Ensured a clean, safe, and welcoming environment for customers.
Education
Bachelor of Business Administration - Entrepreneurship + Small Business
DeVry University
Associate Degree in Nursing - Nursing
Pasadena City College
Pasadena, CAPharmacy Tech & Medical Assistant Courses
U.S. Career Institute
Fort Collins, CO08.2024
High School Diploma - undefined
San Dimas High School
San Dimas, CA06.2020
Skills
- Bilingual: Fluent in Spanish and English
- Strong organizational and multitasking abilities
- Team player and leadership-driven
- Growth-oriented and determined
- Customer engagement and upselling techniques
- Patient care and healthcare support experience
- Time management
- Cash handling
- Opening and closing duties
- Safe food handling
- POS systems
Accomplishments
- High School Diploma (2020)
- Pharmacy Technician (Diploma of Completion)
- Medical Assistant (Diploma of Completion)
- Healthcare Provider CPR/AED: Adult, Child & Infant + First Aid (BLS)
Certification
- High School Diploma (2020)
- Pharmacy Technician Diploma of Completion
- Medical Assistant Diploma of Completion
- CPR/AED Healthcare Provider Certification: Adult, Child, Infant + First Aid (BLS)
Languages
English (Fluent)
Spanish (Fluent)
Community Service
Beverly Hills Physicians, Medical Assistant Intern, Encino, CA, 2024-07, 2024-09, Checked patients in, recorded vital signs, and prepared them for consultations., Scheduled appointments, managed patient files, and handled phone inquiries., Supported physicians and nurses with administrative and clinical tasks.
Timeline
Barista
Starbuck's Coffee
02.2025 - Current
Server/Bartender
Aguachiles Latin Fusion Sushi Bar
11.2023 - 09.2024
Hostess
Fleming’s Prime Steakhouse and Wine Bar
10.2022 - 02.2023
Seasonal Beauty Advisor
Ulta Beauty
10.2022 - 01.2022
Team Member
Smart & Final
10.2020 - 12.2020
Team Member
Five Guys
09.2019 - 01.2020
Team Member
McDonald's
06.2019 - 09.2019
Pharmacy Tech & Medical Assistant Courses
U.S. Career Institute
High School Diploma - undefined
San Dimas High School
Bachelor of Business Administration - Entrepreneurship + Small Business
DeVry University
Associate Degree in Nursing - Nursing
Pasadena City College
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