Hailey Pancia
Whiteman Air Force Base,MO
Summary
Dynamic Crew Trainer at McDonald's with a proven track record in employee training and exceptional customer service. Skilled in multitasking and workplace safety, I successfully enhanced team productivity through effective training programs and cross-training initiatives, ensuring compliance with quality standards and fostering a collaborative environment.
Overview
1
1
year of professional experience
Work History
Crew Trainer
McDonald's
11.2024 - Current
- Assisted in training new crew members on operational procedures and safety protocols.
- Supported team by ensuring compliance with quality standards and customer service expectations.
- Learned to operate equipment efficiently while adhering to safety guidelines.
- Collaborated with team to maintain a clean and organized work environment.
- Adapted quickly to changing priorities, demonstrating flexibility during peak hours.
- Engaged with customers to enhance their experience and resolve inquiries effectively.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Operated kitchen equipment efficiently while adhering to safety protocols.
- Delivered exceptional customer service by addressing inquiries and resolving complaints.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
Education
No Degree -
Knob Noster High School
Knob Noster, MO05-2026
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Safe food handling
- Delegating work
- Opening and closing procedures
- Continuous improvement
- Problem-solving
- Time management
- Multitasking and organization
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Crew Trainer
McDonald's
11.2024 - Current
No Degree -
Knob Noster High School
Similar Profiles
Zeeshan MehmoodZeeshan Mehmood
Student Job at McDonald'sStudent Job at McDonald's
Saeed Al-taherSaeed Al-taher
Customers Service at McDonald'sCustomers Service at McDonald's
Alfie GreenAlfie Green
Crew member at McDonald'sCrew member at McDonald's
Jack EvansJack Evans
Crew trainer at McDonald'sCrew trainer at McDonald's
Kolin McIrvinKolin McIrvin
Security Officer at United States Air ForceSecurity Officer at United States Air Force