Hailey Pastrana
Selma,CA
Summary
Dedicated to giving outstanding customer service and following company policies. Proficient in communication and Problem-solving skills to address customer needs and ensure satisfaction. Committed to creating positive experiences amongst peers and customers.
Overview
4
4
years of professional experience
Work History
Customer Account Associate
Tmoblie
Kingsburg, CA
02.2025 - 11.2025
- Processed billing disputes and adjustments, maintaining a focus on customer satisfaction.
- Educated customers on service features and promotions, enhancing product awareness and usage.
- Maintained detailed records of customer interactions, facilitating effective follow-up communication when necessary.
- Established strong relationships with customers, fostering trust and loyalty in the company''s services.
- Managed a high volume of inbound calls, maintaining composure under pressure and providing exceptional service.
Shift Leader
Little Caesars
Parlier, CA
08.2022 - 02.2025
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained new team members on food preparation and customer service protocols.
- Managed inventory control, minimizing waste through efficient stock rotation.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Army Trainee
US Army
Fort Sill, OK
12.2021 - 04.2022
- Learned safety protocols and procedures for equipment operation.
- Participated in team exercises to develop tactical skills and cohesion.
- Organizing supplies and maintaining inventory accuracy.
- Adapted quickly to changing environments and prioritized tasks under pressure.
Education
High School Diploma -
Fred C. Beyer High School
Modesto, CA05.2021
Skills
- Patience and resilience
- Goal-oriented mindset
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
Timeline
Customer Account Associate
Tmoblie
02.2025 - 11.2025
Shift Leader
Little Caesars
08.2022 - 02.2025
Army Trainee
US Army
12.2021 - 04.2022
High School Diploma -
Fred C. Beyer High School