Hailey Pepe
Sayville,NY
Summary
Dynamic bar manager with proven expertise in customer service and event coordination. Skilled in staff training and health compliance, ensuring exceptional experiences for all customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar Manager/Event Coordinator
Fire Island Vines
12.2025 - Current
- Oversee daily operations to ensure efficient service and customer satisfaction.
- Manage inventory control processes, reducing waste and optimizing stock levels.
- Design seasonal cocktail menus to attract diverse clientele and increase sales.
- Lead event planning initiatives, coordinating logistics for private parties and community events.
- Oversee maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Bartender/Event Coordinator
Sushi Confidential
05.2024 - 12.2025
- Crafted a diverse range of cocktails and beverages to enhance customer experience.
- Provided exceptional customer service, fostering repeat business and positive reviews.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.eve
- Coordinated logistics for events, ensuring all aspects met client specifications and timelines. Notable clients; Nvidia, Netflix, Logitech, Apple, SF 49ers, San Jose Sharks.
Server
Banana Leaf Restaurant
04.2024 - 12.2025
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Managed multiple tables efficiently during peak hours, enhancing workflow and reducing wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new servers on menu items, service protocols, and point-of-sale systems to enhance team performance.
- Implemented upselling techniques, increasing overall sales through effective communication of specials and promotions.
Server/Bartender
Fulton Burger
04.2021 - 03.2024
- Managed multiple tables efficiently while maintaining quality service standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Assisted in inventory management by tracking product levels and placing orders.
- Developed and maintained extensive knowledge of cocktail recipes and drink preparation techniques.
- Collaborated with management to design seasonal drink menus that aligned with customer preferences.
Banquet Server/Bartender
Helping Hands
11.2020 - 03.2024
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and smooth operations.
- Set up banquet rooms according to event specifications, adhering to company standards and client requests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Suffolk County Community College
Selden, NYSkills
- Customer service
- Bar management
- Team leadership
- Staff training
- Health and safety
- Highly reliable
- Social media management
- Social media marketing
- Flexible and adaptable
Certification
- Suffolk County Food Managers License
- ABC Bartending Certification
- ServSafe Food Handlers Certification
- META Social Media Marketing Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
Interests
- Learning new cooking techniques and expanding my culinary skills
- Personal Development and Self-Improvement
- Stock market and cryptocurrency
- Food Tourism
Timeline
Bar Manager/Event Coordinator
Fire Island Vines
12.2025 - Current
Bartender/Event Coordinator
Sushi Confidential
05.2024 - 12.2025
Server
Banana Leaf Restaurant
04.2024 - 12.2025
Server/Bartender
Fulton Burger
04.2021 - 03.2024
Banquet Server/Bartender
Helping Hands
11.2020 - 03.2024
Suffolk County Community College