Hailey Perez
Homestead
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Diet Concierge
Baptist Health South Florida
01.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone and in-person interactions.
Busser/Food Runner
Schnebly Redland's Winery & Brewery
10.2020 - 07.2022
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Food Expeditor
Schnebly Redland's Winery & Brewery
10.2020 - 07.2022
- Assisted preparation of food plates, overseeing quality, and appearance.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
Cashier
Schnebly Redland's Winery & Brewery
10.2020 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes
Receptionist
Schnebly Redland's Winery & Brewery
10.2020 - 07.2022
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with planning office events and meetings for smooth execution.
Education
Bachelor of Arts - Biology
Florida International University
Miami, FL12-2025
Associate of Arts - Biology
Miami Dade College
Miami, FL05-2023
High School Diploma -
Medical Academy For Science And Technology
Homestead, FL06-2021
Skills
- Customer Service
- Heavy Lifting
- Cash Handling
- Leadership Experience
- Organizational Skills
- Sales Experience
- Front Desk
- Cleaning Experience
- Restaurant experience
- Hospitality
- Food Service
- Kitchen Experience
- Highly adaptable
- Effective problem solving
- Strong work ethic
- Training and mentoring
Certification
- ServSafe Food Handler, 01/19/2028
Timeline
Diet Concierge
Baptist Health South Florida
01.2023 - Current
Busser/Food Runner
Schnebly Redland's Winery & Brewery
10.2020 - 07.2022
Food Expeditor
Schnebly Redland's Winery & Brewery
10.2020 - 07.2022
Cashier
Schnebly Redland's Winery & Brewery
10.2020 - 07.2022
Receptionist
Schnebly Redland's Winery & Brewery
10.2020 - 07.2022
Bachelor of Arts - Biology
Florida International University
Associate of Arts - Biology
Miami Dade College
High School Diploma -
Medical Academy For Science And Technology
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