Hailey Phillips
College Station,US
Summary
Dynamic Transaction Coordinator with over 8 years of progressive experience in hospitality and property management, dedicated to enhancing customer satisfaction and optimizing team performance. Expertise in developing innovative solutions and strategic planning to drive business growth and achieve operational excellence. Proven ability to manage real estate transactions from contract to closing while ensuring meticulous documentation and adherence to deadlines. Recognized for facilitating clear communication among clients, agents, and third-party vendors, fostering collaboration that leads to exceptional service standards and successful business outcomes.
Overview
10
10
years of professional experience
Work History
Transaction Coordinator
Aggieland Apartment Finders
College Station, TX
05.2024 - Current
- Coordinated lease agreements and tenant applications, ensuring compliance with legal requirements.
- Managed communication between clients and property owners to streamline transactions.
- Developed and maintained organizational systems for tracking rental listings and client inquiries.
- Oversaw scheduling of property showings, enhancing client satisfaction through timely service.
- Implemented process improvements that reduced document processing time significantly.
- Trained new team members on software tools and transaction processes for increased efficiency.
Catering Director
Admiral Catering
01.2023 - 05.2026
- Authoritatively overseeing Admiral Catering's full-scale catering services
- Enthusiastically fostering team collaboration for successful event management
- Addressing and resolving operational issues proactively
- Driving business growth through enhanced customer satisfaction and repeat patronage
- Highly attentive to detail, ensuring all projects meet quality standards and client expectations.
- Led cross-functional teams to execute high-profile events, ensuring seamless operations and coordination.
Assistant Manager
Sundance Apartments
College Station, TX
03.2019 - 10.2022
- Enhanced resident acquisition by conducting persuasive property tours
- Worked closely with corporate office, demonstrating strong collaborative skills
- Utilized analytical skills in executing credit checks and maintaining properties' financial health
- Displayed visionary leadership in training new hires and managing a team
- Demonstrated detail-focused approach in report preparation and lease documentation
- Elevated property performance, enhancing tenant satisfaction and retention.
- Developed and implemented training programs for new staff, enhancing service quality.
- Developed strong working relationships with staff, fostering a positive work environment.
Server
Cotton Patch Cafe, Inc.
College Station, TX
07.2016 - 03.2020
- Greeted customers daily with a friendly attitude
- Waited tables, communicated with customers, and provided excellent customer service
- Checked on customers frequently to maintain satisfaction
- Managed and trained new employees on rules, regulations, and day-to-day operations
- Taught new employees how to handle customer situations and abide by store policies
- Delivered exceptional customer service in fast-paced dining environment.
Education
High school or equivalent -
A&M Consolidated High School
College Station, TX05-2017
Skills
- Sales
- Training
- Word
- Microsoft Excel
- Yardi
- Filing
- Customer Service
- Microsoft Office
- Organizational Skills
- Outlook
- Marketing
- Property Leasing
- Office Management
- Property management
- Fair Housing Regulations
- Communication skills
- Transaction monitoring
- Data entry proficiency
- Deadline management
Timeline
Transaction Coordinator
Aggieland Apartment Finders
05.2024 - Current
Catering Director
Admiral Catering
01.2023 - 05.2026
Assistant Manager
Sundance Apartments
03.2019 - 10.2022
Server
Cotton Patch Cafe, Inc.
07.2016 - 03.2020
High school or equivalent -
A&M Consolidated High School
ADDITIONAL INFORMATION
Additional Information