Hailey Piatt
Doylestown,OH
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
9er's Breakfast Brew & BBQ
Wadsworth, OH
01.2024 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Collaborated with customers to offer solutions to service needs.
- Hired and trained service department staff to drive performance.
- Checked ID's for alcohol or tobacco purchases when required by law.
Healthcare Administration Intern
LaSalette Personal Primary Care
Wadsworth, OH
08.2024 - 12.2024
- Provided administrative support to department directors and staff members.
- Attended meetings related to healthcare administration and operations.
- Organized patient records in accordance with HIPAA standards.
- Conducted follow up phone calls to discharged patients and solicited feedback about overall hospital experience.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Maintained records management system to process personnel information and produce reports.
Shipping and Receiving Manager
Sydney So Sweet
Wadsworth, Ohio
01.2022 - 12.2023
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Created reports detailing daily shipments, arrivals and discrepancies in order fulfillment.
- Ensured that all customer orders were processed correctly and shipped on time.
- Coordinated the scheduling of deliveries with customers and vendors.
- Implemented strategies for improving efficiency throughout the shipping process.
- Analyzed customer feedback regarding order processing times to identify areas for improvement.
Shift Manager
Robeks Fresh Juices & Smoothies
Wadsworth, OH
06.2020 - 12.2021
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Recommended opportunities for growth and advancement to motivate employees.
- Identified needs of customers promptly and efficiently.
- Conferred with management and subordinates to resolve problems or complaints.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Education
Bachelor of Science - Integrated Health Sciences
Kent State University
Kent, OHSkills
- Customer Service
- Microsoft Office Suite
- Medical Terminology
- Time Management
- Organizational Skills
- Telephone Etiquette
- Administrative tasks
- Attention to Detail
Languages
English
Professional
Certification
- FEMA NIMS
References
References available upon request.
Timeline
Healthcare Administration Intern
LaSalette Personal Primary Care
08.2024 - 12.2024
Service Manager
9er's Breakfast Brew & BBQ
01.2024 - Current
Shipping and Receiving Manager
Sydney So Sweet
01.2022 - 12.2023
Shift Manager
Robeks Fresh Juices & Smoothies
06.2020 - 12.2021
- FEMA NIMS
Bachelor of Science - Integrated Health Sciences
Kent State University
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