Hailey Poehler
Manahawkin,NJ
Summary
Highly skilled professional with strong analytical mindset, effective communication abilities, and proven track record of excelling in team environments. Thrives in adapting quickly to new challenges and environments, ensuring seamless integration into any work setting. Committed to contributing to team success and continuously developing professional skills. Known for maintaining positive attitude and steadfast commitment to continuous learning and personal growth.
Overview
11
11
years of professional experience
Work History
Accounts Receivable (A/R)
Versatile Physicians Solutions Medical Billing Company (VPS)
05.2022 - 02.2024
- Calling insurance companies, Attorney Offices, and Patients to receive payments for the providers submitting medical claims, following up with pending claims, and working denials as they come through the clearinghouses, adjusting account credits, posting checks, and filing.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Take-Out Server
Olive Garden
07.2024 - Current
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
Massage Therapist
Hand & Stone Spa
10.2019 - 10.2022
Carside To Go and Server
Applebee's
08.2018 - 05.2022
Spa Associate
Hand & Stone Spa
12.2018 - 06.2019
- Answer phone calls - make appointments, knowledgeable of services offered at spa, managing therapist and esthetician daily schedules, assisting therapists with room changes and cleaning, closing the spa, and upgrading client services
Manager, Takeout Specialist, Crew
Chipotle Mexican Grill
04.2014 - 07.2018
- Answer phone, Complete mandatory forms for food safety each shift, manage tasks or contribute to team work, supervise the crew members and provide training and orientation to new staff, coordinate assignments of crew to ensure cost-effective use of food and timely preparation, and establish standards for crew performance and customer service
Education
Medical Biller Certification - Medical Billing
AAPC
Online02-2023
600 hour massage therapy certification program -
Body in Mind Massage Institute
Toms River, NJ06.2019
High School Diploma -
Toms River High School North
Toms River, NJ06-2015
Skills
- Exceptional customer service
- Effective scheduling skills
- Empathetic listener
- Consistent reliability
- Adaptable to change
- Collaborative team management
Accomplishments
Most improved for being an intern and brand new into the industry
Timeline
Take-Out Server
Olive Garden
07.2024 - Current
Accounts Receivable (A/R)
Versatile Physicians Solutions Medical Billing Company (VPS)
05.2022 - 02.2024
Massage Therapist
Hand & Stone Spa
10.2019 - 10.2022
Spa Associate
Hand & Stone Spa
12.2018 - 06.2019
Carside To Go and Server
Applebee's
08.2018 - 05.2022
Manager, Takeout Specialist, Crew
Chipotle Mexican Grill
04.2014 - 07.2018
600 hour massage therapy certification program -
Body in Mind Massage Institute
Medical Biller Certification - Medical Billing
AAPC
High School Diploma -
Toms River High School North
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