Hilary Martini
KALAMAZOO
Summary
Dynamic accounts receivable and sales associate with proven skills in customer engagement and support. Committed to optimizing service efficiency and maintaining high satisfaction rates by fostering strong customer relationships.
Overview
5
5
years of professional experience
Work History
Accounts Receivable/Sales Associate
Fastenal
04.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately, ensuring efficient customer satisfaction.
- Maintained organized merchandise displays to optimize visibility and accessibility of products.
- Utilized point-of-sale systems to streamline checkout processes and improve efficiency.
- Supported store operations by maintaining cleanliness and organization throughout sales floor areas.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in reconciling discrepancies between accounting records and customer statements.
- Prepared and emailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, and generate invoices.
Home Health Aide
03.2024 - Current
- Provided personal care and support to client, ensuring comfort and safety in daily activities.
- Assisted client with daily living activities, enhancing their independence and quality of life.
- Assisted client with dressing, grooming and therapy helping to overcome, and adapt to mobility restrictions.
Customer Service Representative
Griffin Pest Control
03.2022 - 11.2024
- Resolved customer inquiries and complaints, ensuring high satisfaction rates.
- Processed service orders efficiently, maintaining accurate records in CRM systems.
- Collaborated with technicians to schedule pest control appointments, optimizing workflow.
- Trained new team members on customer interaction protocols and service procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Support Specialist
Answer United
06.2021 - 02.2022
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Provided product knowledge and troubleshooting assistance to enhance customer satisfaction.
- Documented customer interactions in CRM systems for accurate record-keeping and follow-up.
- Collaborated with team members to streamline processes and improve response times.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume call-center setting, prioritizing tasks to keep up with challenging deadlines.
Education
CNA -
Kellogg Community College
Battle Creek, MI06-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Sales expertise
- Product sales
- POS system operation
- Payment processing
- Inventory tracking
- Point of sale operation
- Shipment processing
- CRM software proficiency
Languages
English
Timeline
Accounts Receivable/Sales Associate
Fastenal
04.2025 - Current
Home Health Aide
03.2024 - Current
Customer Service Representative
Griffin Pest Control
03.2022 - 11.2024
Customer Support Specialist
Answer United
06.2021 - 02.2022
CNA -
Kellogg Community College