Hailey Poirier
Middleboro,MA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Digital Banker II
Rockland Trust
2023.03 - Current
- Delivered comprehensive customer service to address clients' digital banking inquiries.
- Effectively resolved customer inquiries and complaints through various communication channels like phone, email, web chat, and ITMs.
- Educated customers on the features of our digital banking services.
- Processed various types of transactions including deposits, transfers, withdrawals, and payments.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completes other projects when assigned by CIC management.
Customer Service Representative II
Rockland Trust
2019.05 - Current
- Providing outstanding services to suit customers' needs.
- Introduced new methods/products to solve customer situations.
- Holds great relationships with colleagues and managers at Rockland Trust.
- Handled customer queries efficiently, offering precise information on products and services.
Supervisor
Dangelo’s
2018.05 - 2018.09
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Always remained calm and professional during stressful situations.
Warehouse Worker / Production Worker
Mike Shea’s Coffee
2019.05
- Maintained positive relationships with customers and vendors during delivery operations.
- Met deadlines for deliveries in a fast-paced work environment.
- Maintained an inventory for assessing product popularity and planning day's production needs.
- Assembled orders according to customer requests.
- Processed returns of defective merchandise as required.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Education
HVAC -
Bristol Plymouth
Taunton, MA2016-06
Skills
- Clear Communication Skills
- Comfortable in Varied Situations
- Skilled in Group Communication
- Determined Problem Solver
- Comprehensive Product Expertise
- Positive Engagement Style
- Engaged Listening Skills
- Professional Demeanor
Certification
- OSHA, 36004857458, 01/01/14
- R410-A, 745239179260, 04/01/16
- EPA Clean Air Section 608 Technician Certified (Universal), 745239179260, 05/01/15
Timeline
Digital Banker II
Rockland Trust
2023.03 - Current
Customer Service Representative II
Rockland Trust
2019.05 - Current
Warehouse Worker / Production Worker
Mike Shea’s Coffee
2019.05
Supervisor
Dangelo’s
2018.05 - 2018.09
- OSHA, 36004857458, 01/01/14
- R410-A, 745239179260, 04/01/16
- EPA Clean Air Section 608 Technician Certified (Universal), 745239179260, 05/01/15
HVAC -
Bristol Plymouth
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