Hailey Reed
Kokomo,IN
Summary
Dedicated Healthcare Customer Service Representative with 5+ years of experience in patient care coordination, insurance authorization, and medical billing. Skilled at handling high call volumes, scheduling, and documentation with accuracy and empathy. Brings leadership and discipline from Army National Guard service, with strong abilities in problem-solving, communication, and teamwork.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Lincare Inc.
07.2020 - Current
- Coordinate patient orders, deliveries, and insurance authorizations, ensuring compliance with medical and billing guidelines.
- Support an average of 30+ patients daily, answering questions and resolving issues with empathy and accuracy.
- Collaborate with physicians, medical professionals, and insurance providers to expedite patient care.
- Train and mentor new staff on company systems, documentation standards, and patient communication best practices.
Petroleum Supply Specialist (92F)
Army National Guard
09.2017 - Current
- Test, filter, and distribute fuel products in compliance with safety regulations.
- Maintain accurate inventory records for fuel and supply trucks.
- Recognized for discipline, reliability, and ability to work under pressure as a Private First-Class (E-3).
Youth Manager
Kinsey Youth Center
11.2019 - 07.2020
- Provided intensive supervision and daily management of youth detainees.
- Ensured safety and met fundamental needs of residents in a secure facility.
- Certified Control Room Operator responsible for monitoring and facility operations.
Sales Associate / Customer Service Advocate
Sam’s Club
08.2017 - 05.2018
- Delivered customer service support, product knowledge, and stocking assistance.
- Performed cash register transactions and managed multiple payment methods.
- Maintained workplace organization and adherence to sanitary standards.
Cashier / Floor Associate
H&J’s Old Fashion Fountain Drinks
02.2016 - 08.2017
- Processed customer orders efficiently in a high-volume environment.
- Handled cash transactions and ensured accuracy.
- Maintained cleanliness and organization in work areas.
Education
High School -
Taylor High School
Kokomo, IN01.2017
Skills
- Patient scheduling & documentation
- Healthcare insurance verification & billing
- HIPAA compliance & medical terminology
- Microsoft Office Suite & EMR systems
- Military leadership & teamwork
- Conflict resolution & de-escalation
- Scheduling
- Complaint resolution
- Account updating
- Customer relations
Timeline
Customer Service Representative
Lincare Inc.
07.2020 - Current
Youth Manager
Kinsey Youth Center
11.2019 - 07.2020
Petroleum Supply Specialist (92F)
Army National Guard
09.2017 - Current
Sales Associate / Customer Service Advocate
Sam’s Club
08.2017 - 05.2018
Cashier / Floor Associate
H&J’s Old Fashion Fountain Drinks
02.2016 - 08.2017
High School -
Taylor High School
Similar Profiles
Shannon TeaselShannon Teasel
Center Manager at Lincare Inc.Center Manager at Lincare Inc.
Brandon BaptistBrandon Baptist
Senior Service Representative at Lincare Inc.Senior Service Representative at Lincare Inc.
Brian CarlingtonBrian Carlington
Senior Sales Rep/Sales Rep/Lead Patient Advocate at LincareSenior Sales Rep/Sales Rep/Lead Patient Advocate at Lincare
Erin DayErin Day
Case Manager at Area IV Agency On Aging And Community Action ProgramsCase Manager at Area IV Agency On Aging And Community Action Programs
Lisa FinnellLisa Finnell
Esthetician at Half Moon StudioEsthetician at Half Moon Studio