Kirsna Iris Alexa Villarin
Cebu
Summary
Organized Virtual Assistant with expertise in healthcare administration and customer service. Proficient in EMR scheduling (Kinnser, Axxess, Igea), documentation review, visit coordination, and billing support. Demonstrated success in issue resolution, record maintenance, and effective communication with agencies, clinicians, and patients. Recognized for attention to detail and ability to provide reliable administrative support in dynamic environments.
Overview
4
4
years of professional experience
Work History
Healthcare Virtual Assistant - Physical Therapy
Rehab Sources of Florida
Florida
02.2023 - Current
- Coordinate and plot patient visits in EMR platforms such as Kinnser, Axxess, and Igea, ensuring accurate schedules and visit documentation to support proper billing.
- Reviewed PT/OT notes, OASIS DCs, and evaluations to ensure completeness and prevent billing errors.
- Communicated with agencies to resolve visit discrepancies, duplicates, and scheduling errors.
- Tracked visit completion and frequency compliance to support timely reimbursement.
- Maintained and organized patient records for accurate data entry and smooth workflow.
- Assisted PT/PTA staff with administrative tasks to enhance operational efficiency.
CUSTOMER SERVICE REPRESENTATIVE
WIPRO LIMITED PHILS - CEBU CITY, PHILIPPINES
Cebu
02.2022 - 01.2023
- Handled incoming calls, resolving customer concerns efficiently to ensure high satisfaction.
- Built rapport through professional and courteous communication.
- Addressed inquiries and complaints accurately, achieving effective single-call resolution.
CUSTOMER ASSOCIATE
ETEAM WORKFORCE PRIVATE CORP. (WIPRO LIMITED PHILS
Cebu
09.2021 - 01.2022
- Resolved customer inquiries and concerns, ensuring high satisfaction
- Assisted with product troubleshooting, installations, and service issues.
- Processed orders, refunds, exchanges, and service upgrades accurately.
- Managed high-volume calls and scheduled product deliveries efficiently.
Education
Senior High School - Travel Service
University of Cebu
Sanciangko St, Cebu City, 6000 Cebu, Philippines03-2020
High School Diploma -
Abellana National School
Osmeña Blvd, Cebu City, 6000 Cebu, Philippines04-2018
Primary School
Lahug Elementary School
Gorordo Ave, Cebu City, 6000 Cebu, PhilippinesSkills
- Customer Service & Issue Resolution
- EMR systems (Kinnser, Axxess, Igea)
- Patient Scheduling & Documentation
- Communication & Active Listening
- Billing Support & Data Entry
- Patient record management
- Customer relationship management
- Time Management
- Problem-Solving
Timeline
Healthcare Virtual Assistant - Physical Therapy
Rehab Sources of Florida
02.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
WIPRO LIMITED PHILS - CEBU CITY, PHILIPPINES
02.2022 - 01.2023
CUSTOMER ASSOCIATE
ETEAM WORKFORCE PRIVATE CORP. (WIPRO LIMITED PHILS
09.2021 - 01.2022
Senior High School - Travel Service
University of Cebu
High School Diploma -
Abellana National School
Primary School
Lahug Elementary School