Hailey Reynoso
Laguna Niguel,CA
Summary
Professional Fine Dining Bartender and Server with over 6 years of customer service experience in high-volume restaurants, upscale dining establishments, and hospitality environments. Skilled in mixology, wine service, guest relations, POS systems, upselling techniques, and maintaining exceptional service standards in fast-paced settings. Recognized for creating memorable guest experiences, handling high-pressure situations with professionalism, and building strong customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Pietros
2023.08 - Current
- Crafted and served a variety of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Pietros
2022.08 - Current
- Provided exceptional customer service by promptly addressing inquiries and ensuring satisfaction.
- Accurately processed orders using POS system to enhance efficiency.
- Maintained cleanliness and organization of dining area to promote positive guest experiences.
- Contributed to team efforts by supporting colleagues during peak service hours for optimal workflow.
Customer Service Clerk
Safeway
2019.03 - 2022.08
- Assisted customers with inquiries, ensuring prompt and accurate service delivery.
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
Education
High School Diploma -
Tokay High School
Lodi Ca05.2021
Skills
Fine Dining Service Craft Cocktails & Mixology Wine & Spirits Knowledge Guest Relations POS Systems Cash Handling Upselling & Sales Team Collaboration Food Safety & Sanitation High-Volume Service
Certification
• Responsible Beverage Service (RBS) Certification
• Food Handler Certification
Timeline
Bartender
Pietros
2023.08 - Current
Server
Pietros
2022.08 - Current
Customer Service Clerk
Safeway
2019.03 - 2022.08
High School Diploma -
Tokay High School