Hailey Richard
Buckhannon
Summary
Personable and dedicated individual with extensive customer service experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing personally and professionally.
Overview
5
5
years of professional experience
Work History
Service Advisor
Mountaineer RV
Jane Lew
07.2023 - Current
- Prepared invoices for services rendered and collected payments from customers.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Organization and prioritization of needed repairs.
- Successfully completed many certifications, staying up to date with developing information in the field.
Service Advisor
Buckhannon Toyota
Buckhannon
02.2022 - 07.2023
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Prepared invoices for services rendered and collected payments from customers.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Mentored new team members and managed employee relationships.
Dental Receptionist
Conde and Malone Family Dentistry
Buckhannon
05.2020 - 02.2022
- Created, collected, and reconciled orthodontic contracts and insurance claims.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
Education
High School Diploma -
Buckhannon Upshur High School
Buckhannon, West Virginia05-2018
Skills
- Customer service
- Invoice preparation
- Payment processing
- Technical troubleshooting
- Conflict resolution
- Record keeping
- Communication skills
- Time management
Timeline
Service Advisor
Mountaineer RV
07.2023 - Current
Service Advisor
Buckhannon Toyota
02.2022 - 07.2023
Dental Receptionist
Conde and Malone Family Dentistry
05.2020 - 02.2022
High School Diploma -
Buckhannon Upshur High School