Hailey Richey
Pell City,Alabama
Summary
Adept at balancing superior customer service with efficient operations management, my tenure at Chick-Fil-A and Richey's Body Shop showcases a proven track record in enhancing guest satisfaction and streamlining workplace efficiency. Leveraging skills in verbal communication and time management, I excel in fast-paced environments, consistently meeting and exceeding employer expectations with creative solutions and meticulous attention to detail.
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Overview
3
3
years of professional experience
Work History
Front of House Team Member
Chick-Fil-A
Pell City, Alabama
04.2023 - 07.2025
- Complete opening and closing procedures, following cleaning checklists.
- Operate cash register efficiently and accurately process payments for customers' orders.
- Provide customer service and hospitality to guests in a professional manner.
- Assist in setting up and restocking the front of house area with necessary items.
- Greet customers upon arrival and ensure they have an enjoyable dining experience.
- Maintain cleanliness of the restaurant, including tables, floors, countertops, and other surfaces.
- Engage pleasantly with customers, driving great service and satisfaction.
- Support fellow team members by providing assistance during peak business hours.
- Clean and organize front of house to maintain optimal health and safety practices.
- Demonstrate excellent communication skills when interacting with customers and co-workers.
- Collaborate with staff and management to provide exemplary customer service.
- Prepare and serve food and beverages according to customer specifications.
- Resolve customer complaints and inquiries in a courteous manner.
- Follow company policies and procedures while ensuring compliance with local health codes.
- Collaborate closely with kitchen staff to ensure that orders are prepared correctly.
- Communicate needs to management for escalating issue resolution.
- Transport food items from kitchen and present to guest tables.
- Resolve customer complaints in a timely fashion while maintaining a positive attitude.
Office Clerk
Richey's Body Shop
Pell City, AL
06.2022 - 04.2023
- Kept office records organized and supplies well-stocked for optimal team performance.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Managed client communication, scanning documents and distribution of mail.
- Answered incoming calls; directed them to appropriate personnel or took detailed messages when necessary.
- Organized office operations and procedures, including filing systems, data entry, and record keeping.
- Greeted visitors at front desk; provided assistance as needed while maintaining a professional atmosphere.
Education
High School -
Pell City High School
AL05-2025
Bachelor's Degree - Marketing
University of Alabama
AL05-2029
Skills
- Information Confidentiality
- Clerical Support
- Customer Service
- Organizing and Categorizing
- Record Sorting and Filing
- Self-Motivated
- Attention to Detail
- Prioritizing Work
- Verbal and Written Communication
- Time Management
- Reliable and Punctual
- Team Collaboration
- Creative Thinking
- Greeting guests
- Cleanliness
- Order taking
- Money handling
- Team collaboration
- Stock management
Timeline
Front of House Team Member
Chick-Fil-A
04.2023 - 07.2025
Office Clerk
Richey's Body Shop
06.2022 - 04.2023
High School -
Pell City High School
Bachelor's Degree - Marketing
University of Alabama
COMMUNITY SERVICE
Key Club, Operation Christmas Child, Pell City, Alabama, 2021. Responsible for coordinating toy drive participation. Gather and organize age-specific toys, and prepare shoe boxes for shipment. Participate in loading gift boxes onto trucks. Collaborate with other club members to promote the success of the toy drive and encourage future participation within the community.
AWARDS
Nominated to be a Delegate at the Congress of Future Medical Leaders, Nominated to participate in the National Youth Leadership Council, Member of the National Society of High School Scholars, Recipient of the AVP America Volleyball Award, Disney Performing Arts Participant